8.1/10

    From 18 passenger reviews

    ELAINE

    from Philippines - July 18, 2021

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    HIGHLY RECOMMENDED! Their services, both on ground and in flight are very good. My flights were from LAX – NRT – MNL via JL0061 & JL0745 last 13/14 July. The crews helped me all the way and had me assisted on a wheelchair.

    Sarah

    from Australia - February 2, 2020

    Flew Premium Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I booked a premium economy ticket with Japan Airlines from Paris to Sydney via Helsinki. I missed my connecting flight in Helsinki and was put on a Finnair flight in economy. I contacted Japan Airlines when I got back to complain about this and to ask for a refund for this part of my flight. Japan Airlines have told me it is not their problem and I have to contact Finnair. I also asked several questions in my letter – who decided I was being put on a Finnair flight, was Japan Airlines given the option of waiting for my flight, why wasn’t I asked if I wanted to fly the next day on a Japan Airlines flight. None of these questions have been answered. They have shown zero care factor or empathy. AVOID JAPAN AIRLINES AT ALL COSTS!

    REBECA

    from United States - November 4, 2017

    Flew First Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Only good things!!!I was super impressed from the start watching the attendants go onto the plane and bowing 2 by 2 towards the passengers. The staff made my flight super comfortable. They could not be sweeter. I loved the hand written note in the bathroom saying it was their pleasure to serve, and if I needed anything, just ask. Great attitudes, cleanliness, food, comfort..the BEST! Highly recommend.

    Steve

    from United States - June 3, 2017

    Flew Premium Economy

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    For years, I’ve been using JAL flying around the world getting extra passport pages all filling up. With all flights getting all the mileages into JAL, I recommend this airline as my best and main for my personal and business. Going in and out from BKK, DEL, HKG, HNL, JFK, LAX, MNL, ORD, SIN,
    SYD, and etc all flight were good or superb. The only thing I didn’t like was the time it takes from point A to B, but I think everyone feels the same way regardless of the seat class. I usually take the premium economy to save money instead of using business where my company let’s me do so, but the company lets you put it in your pocket which is a benefit and it all goes away to your kids. Going back, despite the class you’re in, the entertainment, meal and even the smile is way better compared to other American airline companies. Though the flight cost is a bit higher than others, I can take that in exchange of the pleasurable flight time.

    Wez

    from United States - May 25, 2017

    Flew Economy

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    My son and I took a roundtrip Kansai – Los Angeles route. The fair was reasonable. Ground staff was excellent. They were very detail, efficient, polite, and friendly. Unfortunately, not the same with the cabin crew. On the way to KIX, the stewardess in charged forgot or simply skipped me when serving desserts. On the trip back to LAX, they also forgot to serve me my meal too. My son got his though. I had to ask the steward that served my son for my meal. I am not sure I will fly with JAL in the future unless I have to.

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