Val
from Australia - January 11, 2023
Flew Business Class
Absolutely fantastic trip. The crew put every possible effort to welcome me onboard and to accomodate every possible desire from extra snacks to champagne. Selection of food, presentation and attention are at absolutely highest possible level. Special thanks to the team of Taguchi Yuko, Takemura Hinano Fai, Jarupoom Na, Oochi Sachiko for hosting me aboard and to making this flight as easy as a breeze. Thank you again
Michael
from Australia - February 17, 2022
Flew Premium Economy Class
Just flew premium economy from London to Tokyo. Excellent value! You get priority checkin queue, lounge access, excellent baggage allowance and very good seat too.
ELAINE
from Philippines - July 18, 2021
Flew Economy Class
HIGHLY RECOMMENDED! Their services, both on ground and in flight are very good. My flights were from LAX – NRT – MNL via JL0061 & JL0745 last 13/14 July. The crews helped me all the way and had me assisted on a wheelchair.
Sarah
from Australia - February 2, 2020
Flew Premium Economy Class
I booked a premium economy ticket with Japan Airlines from Paris to Sydney via Helsinki. I missed my connecting flight in Helsinki and was put on a Finnair flight in economy. I contacted Japan Airlines when I got back to complain about this and to ask for a refund for this part of my flight. Japan Airlines have told me it is not their problem and I have to contact Finnair. I also asked several questions in my letter – who decided I was being put on a Finnair flight, was Japan Airlines given the option of waiting for my flight, why wasn’t I asked if I wanted to fly the next day on a Japan Airlines flight. None of these questions have been answered. They have shown zero care factor or empathy. AVOID JAPAN AIRLINES AT ALL COSTS!
REBECA
from United States - November 4, 2017
Flew First Class
Only good things!!!I was super impressed from the start watching the attendants go onto the plane and bowing 2 by 2 towards the passengers. The staff made my flight super comfortable. They could not be sweeter. I loved the hand written note in the bathroom saying it was their pleasure to serve, and if I needed anything, just ask. Great attitudes, cleanliness, food, comfort..the BEST! Highly recommend.