8.2/10

    From 20 passenger reviews

    Val

    from Australia - January 11, 2023

    Flew Business Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Absolutely fantastic trip. The crew put every possible effort to welcome me onboard and to accomodate every possible desire from extra snacks to champagne. Selection of food, presentation and attention are at absolutely highest possible level. Special thanks to the team of Taguchi Yuko, Takemura Hinano Fai, Jarupoom Na, Oochi Sachiko for hosting me aboard and to making this flight as easy as a breeze. Thank you again

    Michael

    from Australia - February 17, 2022

    Flew Premium Economy Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Just flew premium economy from London to Tokyo. Excellent value! You get priority checkin queue, lounge access, excellent baggage allowance and very good seat too.

    ELAINE

    from Philippines - July 18, 2021

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    HIGHLY RECOMMENDED! Their services, both on ground and in flight are very good. My flights were from LAX – NRT – MNL via JL0061 & JL0745 last 13/14 July. The crews helped me all the way and had me assisted on a wheelchair.

    Sarah

    from Australia - February 2, 2020

    Flew Premium Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I booked a premium economy ticket with Japan Airlines from Paris to Sydney via Helsinki. I missed my connecting flight in Helsinki and was put on a Finnair flight in economy. I contacted Japan Airlines when I got back to complain about this and to ask for a refund for this part of my flight. Japan Airlines have told me it is not their problem and I have to contact Finnair. I also asked several questions in my letter – who decided I was being put on a Finnair flight, was Japan Airlines given the option of waiting for my flight, why wasn’t I asked if I wanted to fly the next day on a Japan Airlines flight. None of these questions have been answered. They have shown zero care factor or empathy. AVOID JAPAN AIRLINES AT ALL COSTS!

    REBECA

    from United States - November 4, 2017

    Flew First Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Only good things!!!I was super impressed from the start watching the attendants go onto the plane and bowing 2 by 2 towards the passengers. The staff made my flight super comfortable. They could not be sweeter. I loved the hand written note in the bathroom saying it was their pleasure to serve, and if I needed anything, just ask. Great attitudes, cleanliness, food, comfort..the BEST! Highly recommend.

    View all Reviews