Japan Airlines

How language and culture barriers can ruining an entire travel experiences.

Got yelled at by flight attendants, because she can’t understand my question.

Under appreciate economy class,

Flight delayed, economy class was the only class not even offer water during the wait.

Used to be my favorite airline, what’s going on?

Flew them First Class from Chicago to Tokyo using miles in November and it was an absolute pleasure.
The First Suites/Cabin is now abit dated and needs a refresh but solid product still and excellent crew and catering!
Can read a full review here: https://www.wanderupfront.com/japan-airlines-first-class-to-tokyo/

SYD-HND-SYD on 787-9 aircraft. Crew were very pleasant. Hard product is satisfactory but nothing overly special. Food & beverage again is satisfactory but much better out there. A good deal via f/flyer points. Wouldn’t pay full fare to fly them.

HND-CTS-HND on 777 & A350. Crew again pleasant. First sector was an expected business class flat seat. The A350 business class coming back was more like premium economy (94 seats). Service was non-existent on either sector. Offered a cup of water/juice but nil food/snacks & nil alcohol.

Absolutely fantastic trip. The crew put every possible effort to welcome me onboard and to accomodate every possible desire from extra snacks to champagne. Selection of food, presentation and attention are at absolutely highest possible level. Special thanks to the team of Taguchi Yuko, Takemura Hinano Fai, Jarupoom Na, Oochi Sachiko for hosting me aboard and to making this flight as easy as a breeze. Thank you again

Just flew premium economy from London to Tokyo. Excellent value! You get priority checkin queue, lounge access, excellent baggage allowance and very good seat too.