from Australia - February 2, 2020
Flew Premium Economy Class
I booked a premium economy ticket with Japan Airlines from Paris to Sydney via Helsinki. I missed my connecting flight in Helsinki and was put on a Finnair flight in economy. I contacted Japan Airlines when I got back to complain about this and to ask for a refund for this part of my flight. Japan Airlines have told me it is not their problem and I have to contact Finnair. I also asked several questions in my letter – who decided I was being put on a Finnair flight, was Japan Airlines given the option of waiting for my flight, why wasn’t I asked if I wanted to fly the next day on a Japan Airlines flight. None of these questions have been answered. They have shown zero care factor or empathy. AVOID JAPAN AIRLINES AT ALL COSTS!
from United States - November 4, 2017
Flew First Class
Only good things!!!I was super impressed from the start watching the attendants go onto the plane and bowing 2 by 2 towards the passengers. The staff made my flight super comfortable. They could not be sweeter. I loved the hand written note in the bathroom saying it was their pleasure to serve, and if I needed anything, just ask. Great attitudes, cleanliness, food, comfort..the BEST! Highly recommend.
from United States - June 3, 2017
Flew Premium Economy
For years, I’ve been using JAL flying around the world getting extra passport pages all filling up. With all flights getting all the mileages into JAL, I recommend this airline as my best and main for my personal and business. Going in and out from BKK, DEL, HKG, HNL, JFK, LAX, MNL, ORD, SIN,
SYD, and etc all flight were good or superb. The only thing I didn’t like was the time it takes from point A to B, but I think everyone feels the same way regardless of the seat class. I usually take the premium economy to save money instead of using business where my company let’s me do so, but the company lets you put it in your pocket which is a benefit and it all goes away to your kids. Going back, despite the class you’re in, the entertainment, meal and even the smile is way better compared to other American airline companies. Though the flight cost is a bit higher than others, I can take that in exchange of the pleasurable flight time.
from United States - May 25, 2017
My son and I took a roundtrip Kansai – Los Angeles route. The fair was reasonable. Ground staff was excellent. They were very detail, efficient, polite, and friendly. Unfortunately, not the same with the cabin crew. On the way to KIX, the stewardess in charged forgot or simply skipped me when serving desserts. On the trip back to LAX, they also forgot to serve me my meal too. My son got his though. I had to ask the steward that served my son for my meal. I am not sure I will fly with JAL in the future unless I have to.
from United States - August 20, 2016
Last month, I flew with JAL with my kids to visit Japan. I have always flown with JAL and I always received an excellent customer service.
With my recent flight coming back to the US, I had THE best flight experience. During my 12 hours of flight, my youngest son started complaining that the temperature being a little hot and it was making him hard to sleep.
I used a in-flight booklet as a fan to make him comfortable. Then, suddenly, out of nowhere, a cabin attendant walked up to me to let me know that they lowered the temperature so I no longer needed to use a fan.
This gesture clearly shows that cabin attendants keep their eyes on us to make sure that we are having a comfortable flight.
When we landed in New York, a different cabin attendant walked up to me with a bag of snacks for kids just in case immigration get very busy at JFK and we might not be able to have time to do anything until our connecting flight–I don’t think I can get this level of customer services anywhere else.
JAL fare is set a bit expensive, but I’d much rather paying more than paying less and receive a poor service.
Oh one more thing.
JAL is usually on time. I’m really impressed.