3.4/10

    From 42 passenger reviews

    Keith

    from United States - October 13, 2017

    Flew Premium Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I booked the flight several months in advance as was led to believe that I had a choice of a seat assignment. My electronic ticket showed seat 6C on each leg of the ticket. Everything was good from Denver to Reykjavik and then to Trondheim. On the return home I checked in at the SAS desk at Trondheim as they were the one handling Icelandair. I was given a boarding pass to Reykjavik and then on to Denver. I noticed that the seat assignment from Reykjavik to Denver was 6F. When I asked about the change in the seat assignment I was told check when I arrive in Iceland. I inquired about this in Reykjavik as was told it was still the Economy Comfort section. Upon boarding I found that on a B757 seat 6F does not recline due to being in front of the emergency exit. Having a bad back and surgeries to fix it the thought of 7 and a half hours of agony was not something I wanted. I inquired if I could upgrade to the Sega class and was told that was not possible. I was willing to pay the difference and was also told that could not be done. There were two people in the Sega class. Not only did they lose some extra revenue, but a customer. I chose Icelandair because a friend of mine said to try it as I could have a week stay in Iceland which is what I did. After arriving home I checked my e-mail on my computer and found that when I was in Lauvsnes they changed the seat and if there was an available seat in the same section they would change it. Seat 6C was given to 1/2 of a couple. I do not have a smart phone because I have found they are not needed and i did not take my laptop with me. If you book a flight on a B757 and they assign you seat 6F, chose another flight or a different airline.

    Steve

    from United States - August 16, 2017

    Flew Economy

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Flew from MPLS to Stockholm with a transfer in Iceland and back. Flights were on time, Cabin service was pleasant. Seemed that the leg room was adequate on the 767 that we were aboard. Would not hesitate to fly Iceland air again.

    Nicola

    from United States - August 16, 2017

    Flew Economy

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    The airport at Reykjavik is dangerously overcrowded, but Icelandair is trying to make it a travel hub with more flights than this small airport can handle. We flew economy. Might have had a better experience if we were willing to spend more for the ticket and fly business or first class. The “masses” in the back of the plane are treated to tight, uncomfortable seats (like all the airlines, these days). This is probably unavoidable. However, the “amenities” (like food and drink for purchase) were perfectly awful. Not enough flight attendants to be able to serve the cabin efficiently. My suggestion, if you must fly Icelandair, is to definitely bring your own food and drink on-board, including mixers for hard alcohol, should you decide on this. Avoid the wine — expensive and poor quality.

    Christiana

    from Netherlands - August 16, 2017

    Flew Economy

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I flew from Chicago to Amsterdam with a 1 hour layover in Iceland.
    I flew with my wedding dress as a carry on and a carry on bag. When the staff arrived, 30 minutes late which caused our flight to be 30 minutes late, they allowed me to store it in the first class closet.
    However, they informed all passengers that carry on bags needed to be checked due to lack of overhead space. (I ended up having an entire overhead bin to myself)

    We arrive in Iceland late and I cut through all of first class to grab my dress to make it through passport control barely in time to make my flight. They again allow me to store my dress in the first class closet.

    When I arrived in Amsterdam, I waited nearly an hour for my bags. Myself along with maybe 15-20 passengers bags’ were missing.

    I filed a report and they initially stated the bags would arrive that evening and be delivered the following day. They arrived the next day and didn’t come to my house until the following day.

    Now because I had to check my carry on bag last minute, I didn’t take ALL of my valuables out. I forgot my nearly $200 wedding earrings.

    They were gone upon arrival.
    Highly disappointed & wont fly again.

    Paul

    from Canada - July 26, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Do NOT fly Icelandair. I bought return tickets for my daughter and I back in March for an August trip. Then she was unable to go. IcelandAir would NOT allow me to cancel for a refund OR bring someone else instead. I paid $1200 (CAD) and they said “You lose it all.” After arguing, they said they’d give me $119 back. They’re keeping over $1000 and then reselling my seat so they can make twice the money. They are scoundrels.
    Rather than charge a sensible fee to cancel or make a name change like most other airlines do, IcelandAir tricks its passengers with confusing boxes to check. If you are going to Europe, do NOT fly IcelandAir!

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