3.2/10

    From 54 passenger reviews

    Ariline

    from United States - March 30, 2020

    Flew First Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Fab u Lous!

    Michael

    from United States - March 3, 2020

    Flew Premium Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    If you’re elderly, you’re screwed:
    When you finally (after a 20-minutes walk!) get to the gate you tell the “gatekeeper” that, “I’m going to need extra time walking into the plane because of my back, “Can I board early? “Yes, you’ll be called early.” I was never called and the line started to move. BOTTOM LINE: THERE WAS NO SUCH THING AS “early boarding for the handicapped.” NO ONE WITH A HANDICAPPED WENT IN EARLY SO THEY COULD BOARED WITHOUT THE MAD RUSH OF FELLOW PASSENGERS! ICELANDAIR DOES NOT BELIEVE IN THE NEEDS OF HANDICAPPED FOLKS. —-THIS IS NOT OUR FIRST EXPERIENCE WITH THIS STUPID ICELANDAIR MINDSET. Stupid is as Stupid Does?

    On two Icelandair flights I observed that they failed to correct many passenger “upright seat indiscretions.”

    There are no free snacks.. You’re lucky if the coffee is fresh.

    IcelandAir took away your space so they can cram, like other airlines (bus companies), as many humans in less square footage as possible. You either fly with damaged knees or pay $6-700 more for First Class.
    .
    Lost respect for this airline, even though they have cute blondes trying to sell Icelandic stuff in mid flight!

    Melpomeni

    from United States - February 27, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    THIS IS THE WORST AIRLINE EVER!!!!!!

    I spoke with Icelandair customer service multiple times. Based on the information I received I booked my flights. I confirmed everything before and after the booking. Everything was fine until the next day when they sent me an email to inform me that the information was wrong.

    Now They are unwilling to refund me. They are completely unprofessional, rude, and unwilling to work with customers.
    After multiple phone calls they promised to listen to the recordings that would confirm THEIR mistake but all they did is lie that the recordings state something that was never discussed.

    NEVER EVER book with them!!

    Brian

    from United Kingdom - January 23, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Worse than Ryanair – yep, that bad! My wife and I had booked flights from Glasgow to Denver and returning from Tampa to Glasgow. Icelandair cancelled the return leg from Tampa and re booked us on flights from Orlando to Glasgow, some 85 miles away. I enquired whether there would be any transport available from Tampa to Orlando but was told the only option was to cancel the whole booking. We were also more than surprised to find that no meals were included on the flights to and from America and that the seat spacing and leg room was much less we would have expected on a transatlantic long haul flight. A very basic, no frills service, and extremely poor value for money

    Timothy

    from United States - September 29, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Booking travel with IcelandAir, exercise caution. In April, we bought from IcelandAir to celebrate our twins’ graduation from HS. In mid May I had a stroke. My doctors said not travel as my recovery is 9-12 months.
    We called IcelandAir asking for a refund. We were told no, but our option would be to change our tickets. They had to be used by April. We asked to speak with a manager and were told no.
    We proceeded to email about an option to have 60 days to rebook. The agent said the system would’t allow this to happen. I asked could they make the decision to override the system as my recovery would take longer. We were told no. I found the dept mgr and director of customer service. I emailed the mgr and received no response. Two weeks later, I emailed the director receiving no response.

    I disputed the purchase with my credit card company to force mgmt to respond. IcelandAir responded to my CC with the booking rules. I lost my dispute. If you have a problem with IcelandAir, book with caution.

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