Iberia and Iberia Express

Like Michael who posted his review on 29 January, from Chile I booked/paid for a super economy flight from FCO to MAD and realized I had booked the wrong date. I called their 800 number within an hour of my mistake and after rebooking the correct date and paying again for the same super economy fare, the agent told me since I had realized my mistake and called “so soon” a full refund of the first ticket would be made. Said refund credit was on my credit card within 72 hours. No fees or anything deducted. btw, all this was done in perfect English.

Worst airline customer service experience ever. Staff in Madrid are rude and unhelpful. I will never deal with this airline again. I had the unfortunate experience of being redirected to Iberia since my BA flight was canceled.

Our BA flight to Palma became an Iberia Express flight on the return , what a difference. Leg room is very poor, i’m 5’11 and my knees hit the seat in front while just sitting normally. You had to pay for food / drinks, quite normal these days but with BA they are free and we had booked a BA flight !.
Try to avoid for comforts sake.

Some years ago, we flew to Rome with Iberia and someone opened our suitcase and stole our shoes. We sent a report because it’s obviously their fault and we never got an answer back. Now, on March 25th this year (last week), we arrived late from Orlando to London with British Airways and we missed the flight to Madrid which we were supposed to go with Iberia. Nobody from Iberia was there so we called them and besides their poor English, they could only get someone to get to us at 8pm (our flight to Madrid was at 11am) and maybe only maybe put us in a flight to Madrid….. Obviously we were worried about our suitcases so we talked to the British Airways staff and they got us an earlier ticket + train tickets to get to the other airport + the suitcases! Never again with Iberia!

Would rather go with Ryanair much better experience- took London to Madrid flight. Extremely cramped seats -shambles of organisation when the flight attendents show little interest in the safety annoucements why should their passengers take notice.