Iberia and Iberia Express

I flew last month from Paris to Jerez, Spain and after a week, from Jerez to London Heathrow connecting in Madrid. Two problems: I was unable to check in online for either flight due to their system. And secondly, my return flight left at 6:50AM and I should’ve been at the airport to check in 45 min prior but I got there 3 min late. The airport wasn’t busy at all and the woman at the counter was awful. I was bluntly told my flight was full and I was late to check in. Mind you, I was unable to check in online because of their system. The woman I dealt with was just jerking me around and finally was going to do me a big favor and put me on standby. When I repeated that I had a connecting flight in Madrid and a flight later that day from London to San Diego, a different woman suddenly handed me my boarding passes and the witchy one checked my bag. And guess what? The flight wasn’t full at all and my bag failed to appear in London. Thankfully, British Airways had very kind people who arranged a trace on the bag and it was delivered to my home 2 days later. I guess my point is that a little kindness goes a long way and employees like that woman shouldn’t be dealing with customers.

IB6585 MADRID BOGOTA ON OCTOBER 17 2016 At check in we knew we were downgraded to coach because of overbooking, no apologies, no explanations even when we are Platinum with American Airlines Advantage, member of One World Alliance (same as Iberia) and separating us from our daughters. Terrible service, terrible attitude. We are not traveling with Iberia again.

Please do not fly Iberia, they do not deserve your money.

In May I flew to Cuba from London with what was meant to be a short stop in Madrid. On getting to Madrid, the flight to Havana was delayed…. these things happen so we weren’t panicked. However, the length of the delay kept changing on the board,1 hour grew to 5.

We were told to go to hotel for the night, but despite leaving the airport at 2200 I didnt see a bed until 0100. It was HORRIFICALLY organised.

The delay was 21 hours in total and we should have been entitled to compensation. But on returning an logging a complaint I was told it was extraordinary circumstances. It was not 6 months later, countless emails, asking the Aviation Authority to get involved and the threat of legal action meant they admitted they were at fault.

All contact was through a “do not reply” email address and it was impossible to talk to anyone.

Please do not fly this airline. Whilst the flights were good once something went wrong it was near impossible to get an answer.

I bought upfront seats 6A and 6B. When i did the check in online, i saw 18D and 18E. They cancelled my seats without any explanations. I called them and told me that they did not know!
They do not respect their customers. If you are not satisfied, it is your problem but not theirs.

Iberia express the worst airline. BA decided to change one leg of trip to Iberia Express. I am a frequent flyer in business class and economy and never have I had such a bad experience or felt so unsafe. Staff uninterested. Seats torture, rubbish food you pay for, old planes. Staff at gate very rude and awkward not interested in your club world status. I flew Ryan air once and have to say they are a million times better. It’s a shame that BA use this airline on some legs, I think they will lose customers