Iberia and Iberia Express

Trying to return from San Jose Costa Rica to Paris France via Madrid my son, a USA citizen was denied checking in for his flight because he did not have a return ticket from France to NY. I explained that he only traveled to Costa Rica for a FIFA sanctioned tournament and did not require a visa to entire France but they closed the counter and left him stranded in the airport. We spoke with Costa Rican immigration he said its Iberia policy not theirs, I spoke with Iberia in NY they said its Costa Rican immigration. No one from Iberia Costa Rica would speak with me.

GRU-MAD-RAK, My first time with Iberia and hopefully the last (I even paid more to return with British Airways to avoid them). Ground staff completely rude and ill trained, they create rules and pretend you don`t know the procedure, they wanted a return flight to Brazil and I showed them several onward tickets because I was not returning to Brazil that soon, still they wanted me to purchase a return ticket, after telling them I have worked for airlines and have flown more than 50 different airlines, they backed off, but still were very rude and annoying! on board the plane just ok, A330, not that old but nothing new, AVOD system a joke and food very plastic, crew old and tired. A low fare airlines trying to sell legacy product, avoid them if you can. PS- they charge 40 euros for pre selecting your seats, don`t fall for that unless you really need to.

Flew Business from Frankfurt to Sao Paulo via Madrid. Arriving in Madrid, we were informed when Boarding (!!!) that we got a downgrade. No excuse, no Information, no sorry from staff. 15 other passengers with the same Problem. Since we had to work the other day, no Chance of changing. Most horrible carrierer in my 20 years of Business travelling. Never again.

I Travel led with my 1 year old kid n wife from Madrid to Mallorca return.
Staff extremly patience, nice, dillegent,….with us.
Flights on time.
Boarding well organize.
Plane clean and decent.

Flight Granada-Madrid Casablanca, 16/10/16
Rating: wouldn’t fly Iberia again if they were the last flight out of a nuclear holocaust

Computer system: down and had been “since last night”
Checkin: we were ever hopeful that they could nail the basics. We were disappointed at every turn
Seat: Our computer system is down, so “SIT ANYWHERE YOU LIKE”! What kind of a third rate service is this? Anyone familiar with IATA or civil aviation niceties?
Luggage handling: we were without luggage for over two weeks, say no more
Customer service: simply awful. Call centre info wrong, Iberia staff not at airport when we were told they would be, they did NOTHING to assist us or our travel agent
Inflight service: “casual” would be one description, uncaring would be an alternative
Food & beverage: they ran out of what I wanted before they got to me…. I was halfway down the plane, so clearly they had undercatered
Entertainment: me drafting up my letter of complaint
Value for money: don’t care how much or how little the flight cost, we paid dearly for flying with Iberia in so many ways