Iberia and Iberia Express

Absolutely terrible! You pay the price and also pay in addition for a checked-in suitcase but the service is far worse than with low cost arilines. Add to the airline, the inefficiency of Palma dz Mallorca airport staff and it’s bingo. Over 2h30 delay, still no information aside from sending us from one gate to the other for the 5th time. Obviously they don’t even offer a voucher for refreshment or food. The staff doesn’t have a clue of what’s happening and would rather lie about departure time rather than being transparent. We haven’t received an email or text from the airline to update us either. More than disappointing!

Awful! Numerous flight time changes, no online check in, prebooked seats online apparently didn’t work, split up the family, cramped and uncomfortable seats. Really rude staff… should have walked.

Bumped from flight for a computer glitch. Level refused to rebook us without charging an extra $16K. I cannot recommend Level/Iberia to anyone.

It was the worst experience ever. It was my first and last time flying with iberia since i was told that according to the EU law this airline is allowed to sell more seats than they can offer. I was on the waiting list even though an economy class ticket cost 320 (Munich-Madrid-Munich). I have never received an info email from the airline regarding the online check in (even ryanair and wizzair bomb the passengers with such emails). The guy on the Barajas airport who was working in the customer service could not handle me and became nervous as I started panicking about the fact that there was no seat for me.

No seat free even for the nest flight early in the evening.

Reserve un billete JFK-RDU con American Airlines, especialmente con ellos porque hace parte del concepto One World por si acaso hubiera un problema con la conexion.
Hubo un problema por un retraso de un vuelo de Iberia y de repente el concepto de One World desaparecio porque ni AA ni Iberia querian cambiarme el billete JFK-RDU (la reserva no era bajo el mismo codigo)
Para mi el concepto de One World no tiene mas valor que tener punto en Iberia Plus cuando uno vuela con otras companias de One World.
Por el resto es un truco de marketing que permite a Iberia y las otras companias de hacer uso de sus respectivos clientes para obtener mas ventas, pero no para asistir a un cliente de una otra compañía que tiene un problema.
Otro ejemplo. Viajo con Iberia Business de Madrid a Bruselas y me puedo llevar 2 carry one en la cabina. Cuando cojo la conexion con British Airlines de Londres a JFK me permiten solamente 1 en la misma clase Business.
One World ??? Que risa !