Iberia and Iberia Express

Been flying all over the world for the past 28 years but our flight with Iberia few days ago has been the worst 10 hours of flying experience. The flight tickets have been far from cheap but the staff on board treats passengers as if they are some low cost class travellers. Very unfriendly and frankly ignorant, not a single one smiled, seemed bothered and unhappy. When dropping things on the floor while collecting the empty dishes they just left the trash there and were stepping over it for the rest of the journey. Very uncomfortable to fly with such a horrible depressed staff who doesn’t even make an eye contact or replies to thank you and good bye when leaving the plane!

WARNING. The worst flying experience of my life, I flew with Iberia from Gatwick to Miami via Madrid. Their on-board customer service is downright offensive with their flight attendants actively hostile to their customers. Unless you speak Spanish of course. Their baggage handling is shocking. They filled our plane with cargo and left passengers bags at Madrid. They obviously have no morals or regard for providing even a basic standard of service. And forget booking and paying extra to select your seat because if someone pays more guess what you and your partner split up for a 10 hours flight, this was confirmed by checking agent. I would not book another flight with Iberia. They are a disgrace to the industry and should be shut down, never again.

I am gold on iberia which gives me a great service team and they are really the best! and there it ends! Lounges great but always full and not enough cleaning staff, airplanes get filthy during the day.. the later the worse, flight attentaands are def not paid to smile. some are great most hate their jobs and you because you make them work. The non airline handling agents the worse with I think Frankfurt being on top of the worse. All in all: after 3 years gold and lots of promises but no changes.. I left.. yes: they invest in technologies but not in training or people…

this time Iberia Express. well one first sight you may say : nice. but: if you werent lucky to get a very good deal and that is possible with them, you get a lot of nonsense for the Iberia Price but : no food, often no lounge, and cheap handling but now the best: a bunch of “very young” flight attendants who are rude, and alwasy hectik, running yes running around, mostly bad , no worse english and when u want to complain: the Purser shows up: i dont think any one of the cabin crew is over 25. I dont want to be in an emergency with them. but . spanish pride… head high as if they were working first class singapore… and Iberia maybe you dont know.. IB and IBE: these call buttons are for your communication have many sandwiches u need but when a customer presses it to go and see him/her. and my last flight i actually had a 18 year old flight attendant come.. switch it off and walking away.. didnt even look at me: the only ony in the row. when I pressed again, he got annoyed and then when I dared to stand up to stow something into the overhead, after seatbelt sing was on for landing (sorry emergency exit: it u dont come and check I have to get up: yelled at me, like at a 5 year old.. now I sound arrogant:; a 18 or may 20 year old kid in uniform screams at me from 3 rows: 50 years old, worked 20 years for airlines (last titel station manager) premium status, .. I had to control myself and complaning to the 2 year older cabin serivce director .. jajaja.. here is the complaint form, not apology

On an international flight, the cabin crew couldn’t speak a word in English. They were also rude and angry, and never saw them smile. The announced onboard entertainment didn’t work, and the staff didn’t even know what it was. No complimentary refreshments are offered, then I don’t see the point in choosing this one over the low cost airlines.