Iberia and Iberia Express

During boarding time, Iberia forced us to put our carry-on luggage in the airplane and not the overhead compartments because they had filled up. We were in the last zone to board the plane. When we got home, $2,039.16 worth of electronics, accessories and other belongings of mine and my family’s were stolen. In addition to this sum, I had also paid 180 euros for the stolen glasses and 280 euros for the sunglasses to have them prescription-ed in Greece before I left.

My family and I arrived at Chicago airport on December 21st, flying from Madrid. Part of our baggage was missing. A nice lady at the carousel was already informed of the occurrence and prepared a claim for us. Apparently this is something that happens quite often. She pointed out to a pile of baggage from the previous day, same flight. She said the baggage would be delivered to our location the next day. We were a little disappointed because the baggage contained all the kids’ clothes and presents for the people we were visiting, but it’s a busy time to travel, things like that happen and we were pleased with the way things were handled… until then. The next day nobody called to schedule the delivery, nor the baggage was delivered. So the day after (December 23rd) we call the airline. A gentlemen speaking a bad English informed us that the baggage was likely in Madrid but could not confirm the location or when it would be delivered. Likewise, no information on the IBERIA website. We would have to call the next day. That was starting to be a little too much annoying. Finally on December 24th we were informed that the baggage was boarded on the flight to Chicago and that it would be delivered the same evening or at latest the next morning. At night we found a voicemail informing to call before 8:30pm or the next morning for the delivery. So on Christmas morning we called, we were informed that the baggage was actually at the airport closest to our location (about 20 miles away) but it would not be delivered because “IBERIA does not pay the courier”. If we wanted our suitcase, we would have to go and pick it up at the airport! That’s what we did. Of course we issued a claim, requesting compensation for the emergency clothing we had to buy, for the travel expense to go and pick up the baggage and for the inconvenience of having to do so on Christmas morning after waiting for the baggage for 4 days. The airline recognized compensation only for the emergency clothes

I had the misfortune of purchasing airline tickets on Iberia for myself and my family earlier in 2018 for a flight from Miami to Spain. I made an additional mistake of purchasing the tickets thru Travelocity. Other than for information purposes only, it makes no sense to purchase airline tickets or hotel reservations thru Travelocity instead of going directly to the airline or hotel. Many airlines or hotels will not deal with you directly if you book with Travelocity. So if you have a problem with your itinerary, it becomes a circus act trying to coordinate between both the airlines and the booking site. Well, I needed emergency medical treatment for one month which started the week before my flight on Iberia for July 27th. I contacted Iberia and Travelocity to allow me to use my tickets at a later date without having to pay a penalty fee. I had paid good money for these tickets, and was not asking for anything more than what I had paid for. After several months of back and forth, their answer was no! A week ago I called Iberia airlines directly and asked to speak to a supervisor: the supervisor’s response was that she did not want to speak with me. I asked for her name and to speak to another supervisor, but I was refused. I was not being rude . I don’t think this would have happened with an American airline company. It seems to me that I will only use american airline companies in the future, to avoid this indirect discrimination from foreign airlines such as Iberia. I will also avoid booking flights on sites such as Travelocity.

The single worst travel experience I’ve ever had. I had to cancel a trip because of an illness. The other airline we were to take on this trip, Air Portugal, was responsive and gave us a voucher to use the airfare we paid on a future trip (within one year). I called and wrote to Iberia. Many times. I sent a letter from the infectious disease and travel doctor saying that I absolutely should not travel. I spent hours on hold. The staff were rude and obnoxious. They could not have been worse. Do you really want to be a passenger sitting next to a person seriously ill with an infectious disease? Iberia was absolutely horrible. Never, ever, ever fly with them.

I was on a flight to DUB from Philadelphia on Apr. 17. The plane LEFT the gate with a computer system that was not functioning and about 3 hours into the flight, the plane had to to turn back to Philadelphia. After talking with the flight attendant numerous times about the problems of the computer system not being able to come online I have been trying to have my airfare refunded, and have still not been able to have this resolved. The customer service is TERRIBLE.