Iberia and Iberia Express

The flight was 30min late boarding, 2 extra passengers issued boarding passes their baggage required unloading this delayed the flight by a further hour. Once in the air no inflight entertainment, Wi-Fi or music. 10 rows into food service they ran out of substantial snacks only junk left.

Due to delays I missed my connecting flight, last flight for the day. You would think Iberia would be out to please, NO. I could not retrieve my bags, I had to stay in accommodation of their choice, no compensation. The accommodation at “Airport Suites” was appalling, single bed, no toiletries or night wear as told. The buffet meal was discusting, I stayed well clear. It is clear that this airline is a budget no frills option and should not be part of the One World Group of partners.

When I checked in at London Heathrow on Aug 22, the Iberia’s representative didn’t mention anything about the fact that my passport wouldn’t have been considered as valid by the Peruvian immigration authorities once arrived in Lima. Indeed, my passport is going to expire in 5 months (19 January 2020) but according to Peruvian regulation, of which all Iberia’s staff should be aware, the residual passport’s validity cannot be less than 6 months upon the arrival’s date. I booked the flights months ago and uploaded all the passport details back then. I went through several passport controls (at least 3) and again nobody told me anything so I got to Lima and only then, at the last passport control, I’ve been told I couldn’t enter the country. Eventually I was sent back to London. Me and my partner had to fly back and both lost a huge amount of money, not only the money we spent for flying from London to Madrid and from Madrid to Lima but also the one we spent for accommodation, transportation and on site tours. Furthermore, my partner had to pay ~$1,700 for booking the same return flight to London so to fly together.

We used it to go from Milan to Colombia.
Worst company we ever flight with.
Now I tell you because you should never use this company:
1) Almost all the staff is very cold and not helpful at all.
2) We had to pay additional 120 (!!!) euros at the check in cause the luggage was “not included”.
3) For 10 hours flying you got advertisment (like Ryanair and low cost companies) and you have to pay for drinks. Is okay for a 2-3 hours flight….but what about 10 hours!?!
4) WHEN YOU TRY TO CHOSE YOUR SEAT THE WEBSITE ALWAYS GET “ERRORS”… SO YOU HAVE TO PAY AT LEAST 30 EUROS MORE (FOR EACH PERSON) IF YOU WANT TO BE SURE TO BE SEATED WITH YOUR GIRLFRIEND IN A 10 HOURS FLIGHT!
5) THe price is a bit cheaper than other companies, but NOT WORTH IT AT ALL!
6) The seats are very very unconfortable and small
7) Dirty screen and dirty toilets.
8) Worst food I ever had in my life (the chicken tasted like garbage)

Don’t take it…you would regret!

This was, by far, the worst experience I’ve had with an airline. We were sold a flight from Boston to Porto with a 1 hr layover in Madrid. We were held on the first plane for 40 minutes for unknown reasons, causing our connecting flight to start boarding before we got off the first plane. We were given standby tickets for the next flight (4 hours later) and didn’t get on as there were 10+ other people in the same predicament. The staff at the Iberia customer service were rude, disrespectful, and didn’t help us. Finally we got onto another flight by calling (3 times) and got to Portugal 8 hours after we were supposed to. Very frustrated and disappointed

This is the worst Airline I’ve ever used or seen!!! Do not use! From Start to Finish, this Airline is full of disappointment and incompetent staff. We purchased tickets for 2 and they sit us separately stating you have to pay to sit together. We then upgraded seats to avoid this problem again for our Return Trip and the Check In Staff Prints Inferior Seats and Iberia cannot give me the seats I paid for!!! And what’s even Worst is the Staff in the plane are so lazy and so incompetent; there was kids jumping on seats and running out around like it was a park and they did nothing!!! So Unprofessional, DO NOT USE THIS AIRLINE, YOU WILL SAVE YOURSELF FROM A BIG HEADACHE.