Louise

    from United Kingdom - February 26, 2016

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    We flew firstly to Madrid and then we’re expecting on going on a 9 hour flight to Rio. This however did not happen as such firstly as immediately As we got on they changed and said that the flight was going to take 10:30 mins. But no charging stations worked and there was NO flight entertainment systems what so ever. Anyway half way through the flight there was an announcement that there was some sort of failure so we had to go back to Madrid. Even though it was the same time to Rio. 7:30 hours later we were back in Madrid. We had around 1 hour then we’re put on a completely different plane. Yet worse. This one didn’t seem as though it had been washed and the seats were torn and didn’t move backwards. Anyway we got to Rio early in the morning.

    A

    from Chile - February 20, 2016

    Flew Business

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    A new carrier for me. After a fabulous LAN 787 (bizz class) from Santiago to Madrid, I had booked a separate cheap round trip to London Heathrow. At check in on line I was offered business class for an extra $50 which I took. It’s just the front rows of the A320/321 where the middle seat is blocked. Perfect service, a really good full lunch and two flight attendants doting on 12 pax. The return, no upgrade offered, but I had a exit row window and same very nice service, although nothing free is offered, even water. Forewarned I brought my own. But both flights had extremely nice and attentive cabin crew, very clean and comfortable planes…all for US$140 round trip from Madrid to London (not including the option $50 upgrade). Both flights pushed back and arrived early. What’s not to like?

    Timothy

    from Colombia - February 18, 2016

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Once or twice a year I fly Bogota-Malaga-Bogota, often by Iberia, flights on time, seats cramped, films OK, food atrociously bad. But trying to make a reservation online on Feb 10 Iberia refused to accept my debit card and blocked the transaction with instruction to call local office. Was told I can’t pay by debit card. I started a new ticket purchase online and paid with credit card, then found Iberia had ALSO debited my Barclays account for £681.02 after refusing it and cancelling the ticket sale. Iberia denied this, first saying no money could have been charged as no ticket was issued for this reservation, then said it was ‘retention’ by my bank to be lifted in three days. Barclays confirmed in writing it was NOT retention but a withdrawal from my account by Iberia using debit card details from supposedly blocked and cancelled transaction. For past week have tried to get Iberia to return the money they took, meeting only extraordinary evasions, obfuscations, deliberate misunderstandings and delaying tactics, promises that it is being ‘investigated internally’ but little sign of real effort to resolve this and to return my money. Beware of giving debit card details to Iberia

    Santiago

    from Spain - February 2, 2016

    Flew Economy

    Overall Score

    4/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Once again a bad experience flying a long haul flight with Iberia from Buenos Aires to Madrid. The old A340-300 has not been refurbished. Seat 5A. Part of the interior upholstery was torn. The pillow was not wrapped in the usual plastic bag, obviously it had been used by someone else since it was not clean. No individual IFE. The small screen in front had a white line in the middle. My headset plug did not work properly. Food was bad, the lasagne was inedible. The girl next to me had reserved vegetarian food which she did not get. She was offered the pasta which had pieces of ham in it. The only good thing was punctuality. I hope they improve the service.

    EDITORS COMMENT: definitely time for an upgrade on those airplanes. With regards to the pillows – a lot of airlines don’t use the plastic covering anymore as they are come to the aircraft in a couple of huge bags from the cleaners, individual wrapping is an extra cost they can be done with.

    A

    from United Kingdom - January 31, 2016

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    British Airways flights are sometimes operated by Iberia; these flight have the same price but much inferior service provided than actual BA flight.

    Not even water offered on board (for free).

    Why pay for BA service and get a lowcoster instead?!

    If they offered a lower price this would be understandable and acceptable.

    View all Reviews