2.7/10

    From 74 passenger reviews

    Daryl

    from United States - January 20, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    -10 stars for Iberia and Madrid airport.

    Displeasure of two flights with this train wreck of a company.

    Paid baggage fees twice because their system didn’t have us on record.

    Late first leg flight caused us to miss connecting flight with another carrier.

    100 person long screamfest of their “customer service”.

    $3000 for second flight with them as only option to make it for sisters wedding. No recourse.

    36 hrs in airport sleeping on floor and McDonald’s.

    Sheila

    from Spain - January 11, 2020

    Flew Economy Class

    Overall Score

    4/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    This is our “local” airline. This review is about connecting flights from Lanzarote to Paris Orly via Madrid.
    We booked the day before to replace a flight messed up by the Paris strikes. Iberia staff were very helpful even at 5 am and kindly helped my husband to a wheelchair. The first flight was fine although everyone worried about short connections as it was delayed. But all Iberia gates were in a small area. Anyway, the next flight was delayed!
    The flight to Paris was not good. There was a lot of turbulence, but not continual. Crew cancelled ALL food and drink. They brought water for kids but nothing at all to the rest of us. My husband is diabetic and had depended on having lunch on board! He rang the bell when the turbulence light went out but nobody appeared for ages and ages. Then we were told that it was too late to supply anything! The reason given for the lack of service was safety – I accept that, but somehow it was considered safe enough to provide a full service in business class. How come???
    My ratings reflect an average of the two flights. Still better than some, IMO.

    Alessandro

    from Italy - January 9, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I flown from Milan To Lima via Madrid and back. The aircraft used for the long haul was dated, cabin dirty and Cabin crew rude. From Lima to Madrid the aircraft was in late due to some technical issue. Bad experience also with Customers service. Not recomanded

    sha

    from United States - December 8, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Had a late night flight to Barcelona, flight was delayed a few times, then cancelled just before midnight, did not receive a hotel voucher for almost 3 hours. Then put up in a cheap crappy hotel. next day still no flight. This trip was to be an experience/ opportunity of a lift time, I was presenting at a world conference. I would have been able to make great contacts, and it was a good opportunity get my foot in the door in a community that is very hard to get into. I would never, ever recommend this airline to anyone.

    Ashley

    from Australia - October 8, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    The flight was 30min late boarding, 2 extra passengers issued boarding passes their baggage required unloading this delayed the flight by a further hour. Once in the air no inflight entertainment, Wi-Fi or music. 10 rows into food service they ran out of substantial snacks only junk left.

    Due to delays I missed my connecting flight, last flight for the day. You would think Iberia would be out to please, NO. I could not retrieve my bags, I had to stay in accommodation of their choice, no compensation. The accommodation at “Airport Suites” was appalling, single bed, no toiletries or night wear as told. The buffet meal was discusting, I stayed well clear. It is clear that this airline is a budget no frills option and should not be part of the One World Group of partners.

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