Iberia and Iberia Express

Iberia’s communication is outrageous.. I make a reservation in January (transoceanic flight) I make the payment through the page, everything seems correct, I receive an email with the flight details, locator, price, do not forget to travel documented, your luggage .. The title of the booking confirmation email. BUT somewhere in the email it mentions that I have made the reservation but that I must make the final confirmation of my ticket within 3 days. 🥴 ?
Gentlemen, communicate clearly with your customers!! It seems unbelievable that a national airline uses the RESERVATION CONFIRMATION title (for a reservation that could not be completed and as they have explained to me in customer service not finalised due to a payment error) vs. RESERVATION CONFIRMED when everything goes well. If the payment does not go through, say it in the website!. Called Customer Service 3 times, 0 flexibility and refer me to book a new flight, I am even thinking you do it like this to get more money from last minute bookings.

July 27, 2022, flight from Orly to Madrid at 10h15, my 87 yr old parents were flying on business back to San Juan, PR., Upon check in , the Iberia agent tells me that he cannot send the luggage through and that my parents had to collect them in Madrid and go through check in again for their connection. This was not acceptable. The situation was extremely stressing because they were only starting their long trip and already there were problems; finally a check-in manager came and resolved the issue. Another problem then, the agent did not want to provide the connecting boarding pass. The manager came back again to give the connecting boarding pass. All this lasted one hour standing in the counter; In the past years I have had issues with Iberia with customer service which is non- existent and the agents at Orly counter are not trained at all and are not professional. I will avoid this airline at all costs. Thankfully the check-in manager was there to resolve the issue.

It was not what I expected from an airline . Somehow i got connected flight from Madrid to Washington . The craft kind of old but I am sure it was safe .Never at any point I was able to hear clearly any of the announcement , The Captain never welcome or address passengers, The quality of the meal was a big JOKE . Very poor quality a dog food looks much better and more appealing the cheap woods spoon ,knife and fork give me a break . The crew after they serve the meal they disappeared , they never checked in anyone . Snak time was a lot worse than the meal . One of the crew member was dragging the apple and the banana in plastic bag on the floor . Would i fly or recommend Iberia again most likely not .

-10 stars for Iberia and Madrid airport.

Displeasure of two flights with this train wreck of a company.

Paid baggage fees twice because their system didn’t have us on record.

Late first leg flight caused us to miss connecting flight with another carrier.

100 person long screamfest of their “customer service”.

$3000 for second flight with them as only option to make it for sisters wedding. No recourse.

36 hrs in airport sleeping on floor and McDonald’s.

This is our “local” airline. This review is about connecting flights from Lanzarote to Paris Orly via Madrid.
We booked the day before to replace a flight messed up by the Paris strikes. Iberia staff were very helpful even at 5 am and kindly helped my husband to a wheelchair. The first flight was fine although everyone worried about short connections as it was delayed. But all Iberia gates were in a small area. Anyway, the next flight was delayed!
The flight to Paris was not good. There was a lot of turbulence, but not continual. Crew cancelled ALL food and drink. They brought water for kids but nothing at all to the rest of us. My husband is diabetic and had depended on having lunch on board! He rang the bell when the turbulence light went out but nobody appeared for ages and ages. Then we were told that it was too late to supply anything! The reason given for the lack of service was safety – I accept that, but somehow it was considered safe enough to provide a full service in business class. How come???
My ratings reflect an average of the two flights. Still better than some, IMO.