5/10

    From 2 passenger reviews

    Camille

    from France - July 17, 2014

    Flew Economy

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    We flew from Bordeaux to Rome. Our flight was inexpensive and we read many bad reviews but I’m pleased to report that everything went very smoothly. The flight left on time and there were no hidden charges. Our flight attendants smiled more than I’ve ever seen flight attendants smile. It was a very pleasant trip and I would highly recommend this airline.

    Chris

    from United States - January 7, 2014

    Flew Economy

    Overall Score

    0/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    STAY AWAY FROM HOP

    I purchased a ticket from Strasbourg to Amsterdam and at that time paid 15euro to check a bag. (0 luggage allowance)

    Fast forward two months and it is time to check in and their website says I have 0 luggage spaces reserved, so I pay AGAIN for a checked bag.

    At that point their system charged me 45euro !!! because it was my “second” bag. There was absolutely no way to fix this online and their website only offered a form for contact.

    I checked in at Strasbourg and went to the Air France desk to ask about a refund since the website was so misleading. The gate agent said she could do nothing and said my only recourse was to use the website contact form. She indicated that it was a good idea to contact the company as soon as possible.

    I wrote to Hop. And waited.

    They said they needed further documentation. I sent them the documents.

    And waited.

    Now they say that their records indicate that I HAD two checked bags and I am due no refund.

    This is petty larceny. Hop! = petty larceny.

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