Hawaiian Airlines

I flew Hawaiian BNE to HNL return on flights HA444 and 443 Airbus 330. Both trips were in Extra Comfort exit row 34 A and B on the way over and H and J return. The Extra Comfort premium was $150 USD which I thought was a little expensive. I have had the same seats on Singapore Airlines for $40 USD. But being 190cm I am willing to pay for the legroom. Cabin crew service was great, the amenities kit for Extra Comfort was classy compared to the base economy version. The in flight entertainment system was very clunky to operate and only had limited content compared to many other airlines. My wife could not get hers to work at all and part way through the flight it was shut down and given a master reboot that seemed to take a long time. The food was just average, but no one I know ever flies for the dining.

I will fly Hawaiian again because it is the only direct flight from Brisbane since Jetstar stopped and I have decided that BNE – HNL – to mainland USA is a more comfortable flight at legs of around 9 hours and 5 hours with a stop over versus that brutal flight of 13 or so hours as a direct hop BNE to LAX. My BOSE QC35 headphones also made the trip a lot more pleasant.

One of the worst experiences ever! I was booked in economy, at the last minute they announced two first class seats were open. I purchased one of them and was very happy to start my long-awaited vacation in style and comfort. Sadly, this was not to be the happy journey I envisioned. After I was seated, offered a beverage and given the menu to peruse – all seemed well. The attendant went up the other aisle asking each passenger if they would be joining them for the meal. She went around to the front and shortly after, came down my aisle. For some reason she skipped me, asked the two women with two dogs sitting across the aisle the breakfast question and then everyone else on that side but not one word to me. Then staff from the gate came to talk with me and the other man who purchased the upgrades to inform us that we would have to go to our original seats as the “computer” made a mistake. This staff did not seem very apologetic nor did she offer us a meal, a movie or even headphones for this embarrassing turn of events. We had to walk past everyone already seated, looking like we were the ones who held up the plane. Very poor handling, the seats were sold & occupied! Auwe,Hawaiian

My wife and I have just returned from a trip to 3 islands on the Hawaiian island chain. All flights were on HA or Ohana with the main flights from Sydney to Honolulu and return. Our seats were extra comfort owing to my height 6’2″ and the extra leg room and recline was well worth it. The cabin crew were accomodating with any request and were constantly providing fluids and you could attend the refreshment bay for self service at any time for coffee tea or water. Our seats were part of the first class/business cabin and the service was mainly provided to those in business class. As other people have complained about the service that business received then you need to pay the extra dollars if you want that. Extra comfort is just that. Extra leg room and extra recline. The cost of our tickets were well above our budget carriers but you pay for what you get. Have flown Hawaiian on many occasions in the past 7 years and already have flights booked for 2017 for flights to the USA and back. My mother always said that if you treat people well and smile it comes back and it always has on our Hawaiian flights. They may have some faults but what airline hasn’t.

I was Flying OGG-HNL on Hawaiian Airlines and then connect with Delta.

Could not check in the Internet despite having Hawaiian confirmation number.

Called and the Hawaiian person said I need to check in at the airport. At the airport, it would not let me check in and I had to go to Special Services line. only one person working that line and the person working the first class line (Jemma) was just standing around not helping anyone. I asked and she refused to help me. after I told her I would complain, she realized she should start helping people and began taking people from the special services line but only after she realized I was going to complain. neeD better work effort.

We have just returned from a return trip Brisbane to Seattle, the customer service we received both on the ground and in the air was excellent, it was up there with Qantas service. We travelled in economy and at all times were well looked after, plenty of water offered and the meals and snacks although no choices offered were fine. Our only complaint was the seats were a bit hard after all those hours in the air. There was plenty of leg room for an average size person though. We would be very happy to travel with Hawiian Air again.