Hawaiian Airlines

We flew HNL to Syd last week, we chose Extra Comfort which is the Hawaiian equivalent to premium economy, first up, priority security screening was not made available to us, although their web site says it is included in the price, priority boarding was not enforced either, so the extra money paid for that was useless and there was no welcome drink which I thought would be a nice touch even if it was water. Food was average and on a par with Jetstar and the flight attendants were good without being overly friendly. The aircraft was clean and the seat quite comfortable, we chose seats 11A & B so that was worth the extra money alone.

Having flown a lot of airlines over the years Hawaiian are not the worst nor are they the best, they are not a low cost carrier so I believe there is room for improvement in their product offering, but with a full aircraft I doubt they see the need to change.

Would I fly them again yes, although to be honest Jetstar is comparable and a lot cheaper for essentially the same service.

For luggage of 90lbs they wanted to charge me $200, which is more than 2 bags. I agreed to get it down to 70lbs to pay $50. I was speaking my mind and told the supervisor at the airport that Hawaiian Airlines wants to excessively maximize their profit at the expense of passengers needs. The supervisor did not like what I said and yelled at me: “You are not flying with us today, go to United Airlines!”. I asked to talk to a manager while I followed her to the office. She then yelled hysterically “security! he is stalking me!”. Manager came out of the office, who hadn’t observed the situation or heard my story and she said the same, “go to United Airlines”.

Later that day I booked another flight with Hawaiian Airlines. They did not refund me for my 1st ticket of which I was denied boarding. They reported I was late for check-in. Consumer Affairs Office contacted me 31 days later, beyond the 30 days maximum response period, and did not give me a monetary refund of the price of the ticket. They offered Hawaiian Airlines credit but I don’t need it because I am not flying with them anymore.

Eventually during my 2nd flight to mainland, they offer no food or drinks just some lemonade.

This is the wors airplane company I ever fly with no costumer service not a good food and everything is faking a part
I woudnt recommend to anyone

Also worth noting is that in this age of airlines posting huge profits and giving bonuses to their employees, Hawaiian didn’t miss a chance to make more money. Our aircraft to and from Hawaii was a new Airbus (A340 I think). The temperature for the duration of the flight was cold enough to make both my wife and I shiver. The answer? They conveniently offered to rent passengers a blanket and a pillow! The temperature stayed cold both trips until almost on the ground. My feet froze the entire flight, and I was wearing closed toe shoes and sox. They also charge $25 for the first checked bag and $35 for the second. Almost as soon as were in they air, we were offered bottled water for $3 among other items. When they offered Hawaiian credit card applications, I just chuckled. No way. We will choose another airline and unless absolutely necessary, will not fly Hawaiian again!

I planned to visit my family in the US. I arranged the trip since 2 months in advance.Finally, ended up with 45 hours delay!!!!!!!!!! The plane failed to take off twice, so that they had all passengers get out and promised to contact them back. They got my number, but never contact me. I stayed in the origin airport waiting for around 12 hours without any contact back!! I couldn’t find their crew or office in the terminal area! Can’t even find their contact number in NZ branch until I went to airport help desk. It was useless, since I had to ring them many many times and wait on the line 10 mins every time! In the afternoon, I could see their crew came! I supposed they would be helpful to deal with my problem, but HELL NO! They acted like it is the customer fault!! I told them it was very very hard to contact anyone from your company to rebook my flight, they said well you have to try by yourself! (I had been trying for more than 3 hours! and already waiting for more than 12 hours!). Until, I couldn’t hold my anger, I asked for the refund! One staff responded ” I am not a cashier or a reservation person! What do you want me to do!?” So freaking rude!