Geoff
from - April 27, 2018
Flew Premium Economy Class
Paid extra for Premium Economy seat from Honolulu to Sydney, a 10 hour flight. The extra legroom was great but seat still not too comfortable. The first meal was ok but second meal (over 6 hours later) was just a sandwich and a drink. The biggest disappointment was how rude most of the cabin crew were. During the flight i was quite thirsty and i rang my buzzer for crew assistance. A female attendant came over and said “yes”, i asked for a coke and she rudely said this to me “i will get your drink this time but in future you can go to the galley there (she pointed) and get your own drink”. I was dumbfounded. The passengers around me couldn’t believe what they just heard. And to top things off, i was in the window seat and a female passenger was asleep in the seat next to me. Do they actually expect me to wake up a fellow passenger so i can go and get a drink. First and last time i will be flying Hawaiian. I always imagined this airline would be one of those airlines where you walk away telling everyone about the beautiful crew on board, not how rude they were.
Nika
from New Zealand - January 11, 2018
Flew Economy Class
I flew Hawaiian from Honolulu to San Francisco. It was a good experience overall; pleasant cabin crew, good entertainment choices, acceptable food. I would definitely choose them again.
Judi
from United States - August 16, 2017
Flew Economy
Lousy communication and foreseeing needs. Ten hour delay arriving home at 5 AM. Not acceptable. We were a party of 9 and will never fly this airline again. Many of the people on the plane said the same thing. One passenger said it was his 3rd flight on Hawaiian in a year and all of them were majorly late. I received information on travel credit and I tried 3 of the boarding passes. I got the error sign each time. I finally ripped up all the information since I don’t plan on ever flying this airline again. I have shared this information with dozens of people already to make sure they never make the mistake of booking with Hawaiian.
Kevin
from United States - August 16, 2017
Flew Premium Economy
Bad attitude issues with employee of Big Island, Kona airport of Hawaii. Out of 2 weeks Hawaii vacation with 2 family this was to worst experience. Very humiliated, discriminated, have not felt like this even in other 3rd world country or Europe..Just because one carry on bag out of 8 for 8 passenger had 5 lb more which we were ready to pay for. Whole family was pushed aside and threaten to miss that flight to Kona. When you travel you don’t carry weighing scale with you..if you need to charge extra that’s fine, a person who is flying this long with 8 person obviously not going to argue over $35 …you don’t treat like we are not wanted on your island….
John
from Australia - August 16, 2017
Flew Economy
Flew economy out of Brisbane 1 and 1/2 late but other wise quite a good flight, food is reasonable entertainment is ok! leg room was ok and the service was good and got exactly same on the return flight except for the delay! I would fly Hawaiian again.