P

    from Switzerland - November 12, 2014

    Flew Business

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I flew from/to Geneva (SN code-share) over Brussels to/from Beijing. More than excellent flights on Airbus A-333 both ways. Seat configuration alternate 1-2-2, excellent meals and delicious Spanish wines, language competence of staff sometimes deficient but compensated by smilingly responsive service. Landing on time. Limousine service from/to terminal in Beijing. I was relaxed and active from my arrival in Beijing (notwithstanding jetlag!) What else?

    Hong

    from United States - June 4, 2014

    Flew Economy

    Overall Score

    0/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Seven hours flight delay!!!!!. No satisfactory excuse!!! Hainan Airlines (HU) 7976 from Toronto to Beijing.

    Quentin

    from France - April 4, 2014

    Flew Business

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Brussels to Beijing – A330 – 200. Quite surprised that airline is rated 5 stars. Food is nothing special, Entertainment program was out of order at my seat. Seat very old, transit in Beijing Airport too complicated, lounge in Beijing not as luxurious as described. I don’t recomend.
    EDITORS NOTE: the airline is rated 5.5/7 stars on our site. I think you are thinking of another site that gives it a top star ratings- we don’t. we give it an above average rating

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