4.6/10

    From 12 passenger reviews

    Peter

    from Australia - November 22, 2018

    Flew Business Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Hainan Airlines is a 5-star airlines by SkyTrax 2018 however, the experience is not as good as they promoted on the website. The aircraft they use for the Sydney to Changsha service is Airbus 332, however the business class configuration is 2 -2 -2 which is not convenient for the business class traveller. The inflight entertainment system is terrible, even worse than AirAsia, the budget airlines, very limited movies and games. The screen is pretty tiny which is a lot worse than the one in Cathay Pacific economy class. Food is good and they offer a variety of the choice but the taste is really bad and is too salty! They do offer complimentary drinks but they choice is very limited and the quality is super sad. Lounge is probably the worst, in SYD airport they use skyteam lounge, because this lounge is shared with all the skyteam airlines, so it is busy all the time and is hard to find a seat. In Changsha they use airport lounge, and the lounge is extremely tiny and theres no hot meals and drinks. The only thing they can provide are fruit , water , instant noodles. Overall, this is a terrible airlines that I’m not going to fly with again.

    Peter

    from Australia - November 22, 2018

    Flew Business Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Hainan Airlines is a 5-star airlines by SkyTrax 2018 however, the experience is not as good as they promoted on the website. The aircraft they use for the Sydney to Changsha service is Airbus 332, however the business class configuration is 2 -2 -2 which is not convenient for the business class traveller. The inflight entertainment system is terrible, even worse than AirAsia, the budget airlines, very limited movies and games. The screen is pretty tiny which is a lot worse than the one in Cathay Pacific economy class. Food is good and they offer a variety of the choice but the taste is really bad and is too salty! They do offer complimentary drinks but they choice is very limited and the quality is super sad. Lounge is probably the worst, in SYD airport they use skyteam lounge, because this lounge is shared with all the skyteam airlines, so it is busy all the time and is hard to find a seat. In Changsha they use airport lounge, and the lounge is extremely tiny and theres no hot meals and drinks. The only thing they can provide are fruit , water , instant noodles. Overall, this is a terrible airlines that I’m not going to fly with again.

    Peter

    from Australia - November 22, 2018

    Flew Business Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Hainan Airlines is a 5-star airlines by SkyTrax 2018 however, the experience is not as good as they promoted on the website. The aircraft they use for the Sydney to Changsha service is Airbus 332, however the business class configuration is 2 -2 -2 which is not convenient for the business class traveller. The inflight entertainment system is terrible, even worse than AirAsia, the budget airlines, very limited movies and games. The screen is pretty tiny which is a lot worse than the one in Cathay Pacific economy class. Food is good and they offer a variety of the choice but the taste is really bad and is too salty! They do offer complimentary drinks but they choice is very limited and the quality is super sad. Lounge is probably the worst, in SYD airport they use skyteam lounge, because this lounge is shared with all the skyteam airlines, so it is busy all the time and is hard to find a seat. In Changsha they use airport lounge, and the lounge is extremely tiny and theres no hot meals and drinks. The only thing they can provide are fruit , water , instant noodles. Overall, this is a terrible airlines that I’m not going to fly with again.

    Brendan

    from Australia - October 26, 2017

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I am a Director of two companies live in Melbourne, Australia. I am manufacture laser equipment for doctors and cosmetic clinics throughout Australia at a factory in Weifang, China and always fly business class to China with other airlines, which is usually a very pleasant experience. As a nervous flyer, I usually have a few drinks to relax just after takeoff then take two Valium tablets and go to sleep for a few hours. I had NO drinks prior to this as had just driven two hours from the Mornington Peninsula to the airport. I asked the air-hostess for a couple of drinks and consumed one small glass of Vodka and two glasses of wine. I was then refused a drink they until dinnertime some 9 hours later and still then refused a drink for no reason for the rest of the flight. I had a witness, Ms Linda seated directly on the left side of the plane, who appeared was of Chinese descent and said she was from Adelaide. Ms Linda gave me her mobile number as witnessed the whole event. She said it was very poor of the airline and could not believe my treatment, as I was not at all drunk or even over the legal limit even if driving a vehicle as would be impossible. Some nine hours after not being served any alcohol at dinner time and after the initial three drinks an hour after take-off as previously stated, the air-hostess still said no and then another hostess just laughed and said we are empty! This indeed seemed to be of some amusement for the cabin crew treating me this way and humiliating to say the least. I then called for actual the co-pilot of the plane who was a very nice fellow called Mr Flavio Olivari who said I should get a refund as my treatment very poor and to mention his name. He said he could not make them serve me a drunk but was very poor from the cabin crew. Coming home my seat would not recline and there was no sound on the movie tablets! After no response to several emails and letters, I engaged law firm, ‘Collins Biggers & Paisley Lawyers’ in Melbourne and they received a response yesterday by the same email address; [email protected] saying; “Good afternoon. Via understanding the situation, cabin crews in your flight offered you service strictly according to process. Welcome you choosing our flight again. Best Regards. Beijing Capital Airlines” This was a slap in the face and doesn’t even make sense and don’t even say a contact name. Do yourself a big favour and NEVER fly with Hainan Airlines! Yours Sincerely, Brendan Byrne Director of MCT Pty Ltd Director of B & T Entertainment Pty Ltd

    william

    from Canada - July 6, 2017

    Flew Economy

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    It was late about five hours to departure from Shanghai to Beijing on June 3,2017 because of aircraft control then I missed the flight HU7977 from Beijing to Calgary that day.

    Three days later, I catched the flight from Beijing to Calgary and could not attend an important meeting on June 6, 2017. It is so bad.

    On return, it was ok from Calgary to Beijing on June 24,2017. However, Hainan airline suddenly cancel the flight Hu7603 that night and changed to early morning next day. It was another bad dream.

    It was a horrible travel I never had.

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