Helen
from United Arab Emirates - November 6, 2023
Flew Economy Class
On the 2nd leg of the journey from Bahrain to Manchester, passengers were notified via sms while at the gate, with 10 mins to scheduled flight time, that the flight would now be departing at 8.30am – almost a 6 and half hour delay.
There were no apologies made by Vulf Aie for this significant time delay, and no representative for passengers to talk to.
Passengers were finally informed that they would be transferred to a hotel, at 5am they arrived at the hotel to be picked up again at 6 15. The only food or beverage offered was a bottle of water per passenger.
Iit was unbelievable how poor the customer service was. Travelling with an 8 and 18 year old and only be offered a bottle of water in that whole time was nothing short of disgusting.
When passengers finally bearded their flight. There was no acknowledgement of the delay by the captain. Again, the casual response by Gulf Air was unbelievable and unacceptable.
Of course delays can happen, but how an airline responds to a delay makes all the difference to passenger experience. And this ws quite frankly embarrassing on Gulf Airs part.
ahmed
from United Arab Emirates - August 9, 2023
Flew Economy Class
i had a bad experience and delaying in my trip in the counter and have bad discussion by un professional customer service fares it is really annoying to have un professional staff in gulf air not recommended at all to my family and friends
Abdul Hassan
from India - April 18, 2023
Flew Economy Class
My self Abdul Hassan Khan, I have traveled in gulf air for my umrah, the worse servises I ever traveled by any airlines, on transit waiting more then 7 hour as per the airlines rules, they don’t provide you any stay and they only give one God pass that is of any only snacks in any food court. That too a lower price tag. And at the time of booking it mentioned baggage 46kg, but whiles returning they said 2bags only per person. For that they collect huge extra baggage fee. I recommend don’t fly with Gulf air even for free.
Abdul
from Saudi Arabia - March 17, 2023
Flew Economy Class
Very bad experience starts from check in all the way to customers service.
Santhosh
from Bahrain - July 26, 2022
Flew Economy Class
I used Gulf Air as my frequent flight. It’s one of the Elite flight in ME(Middle East). Everything is really nice. Staff is friendly too. It’s food is average. In entertainment is really great. Overall, it’s a good flight.