Go Air

Flight was on time, Professional and Polite Airhostess and Cabin Crew, Good Food, Happy to travel again.

I had booked my GoAir Flight from Hyderabad to Ahmedabad booking reference Z62CVC. I had prebooked my entire itinerary from seats to meals but was unable to do a web check in. When I called up your customer care to ask about the same, they only gave me abrupt answers like,” do it properly Ma’am!!”When i asked them to do the same, I got responses like,” if you can’t do it how will we. Maybe system is down” and finally they cut the call and never picked up! On reaching the airport as soon as I reached the counter , I was told that they have closed the checkin counters!! Like really, first you have a system issue. Your employees who are supposed to help us aren’t able to and then you guys increase our problems. I had even posted a complaint on your fb page and asked them to provide an explanation before my flight. The answer came only the next day after I was unable to board my flight!! you guys do not value a customer’s time and there is no proper escalation matrix. This was the first time I was travelling via Go Air and will be the last time. Because of the unprofessional behaviour of your employees I was stranded on airport .You guys act very stringent for rules when a customer is late but what about cases when you guys are late. when your employees aren’t competent enough to solve a problem. when your website does not provide proper information. Please provide me a complete refund of my air ticket!! This is highly distasteful and if this is the customer service you guys provide, it won’t be long before a competitor takes over!! There was no express checkin counter for GoAir on the entire Hyderabad Airport. No self check in kiosk. Also, I was still in line with a lot of customers when your employee decided that he will close baggage checkin just coz it was time. The customers weren’t late. everyone was waiting. Your operational efficiency is zilch.

Delhi-Kolkata, they were very expensive for an Indian airlines, but service was good on board and on the ground, plane new, brand new a320, no complaints at all, only their webpage can be tricky sometimes but I was able to book them without hassle! young crew, food only snacks and fast food all pay on board. Would only recommend them if Indigo or Spicejet are not available.

I flew to Jaipur from Delhi on 02-01-17 through indigo and the handle of my suitcase was ripped off by the baggage handlers. I sent them an email when I got hotel together with photo. I got an email back from them saying that should have complained about it at the airport on landing which was ridiculous I was really tired when I landed. They knew my bag was in perfect condition when it was loaded because if it wasn�t they make a note of it. Where on earth do they think that this handle was ripped off? Perhaps they think I ripped it off myself in a fit of pique.
Compare this to another of India’s low cost airlines GoAir. On 17-01-17
I had GoAir flight Bangalore to Delhi to connect with Jet Airways flight back home to Manchester but there was fog and flight was 2 hours late. This was not GoAir’s fault but the steward, a lovely guy called Vijaypal Kathore rang Jet Airways explained the situation, told them I had 2 bags both hand luggage size and would they let me on the flight if arrived slightly over cut off times. They said no. He pleaded with them but they said no. But he got me a car to the belts and i made it by 40 seconds – I joke you not !!

This is really disgusting,we have flight bookings almost every month, we have lost some 3000- 4000/- for this last booking but we’ll ensure that this is our last booking with goair.
We very well know that flight tickets either have no refunds or refunds with deductions. But this is not a normal case. We booked our delhi srinagar round way flight tickets from 25th- 27th Nov. 25th was from goair and 27th was from indigo. We had our hotel booking also, but as per the current situation in Kashmir, we had to cancel our trip as the hotel staff informed us that we won’t be able to go out of the hotel. It’s not allowed, and so the hotel refunded all our money as this is not a personal issue, that’s the country’s situation. Even we had a word with the indigo flight people, the flight was non refundable, then also they refunded the full amount.
We made the same request to goair people but these people simply denied that this is not your policy. The condition of Kashmir is not as per somebody’s policies.
But we’ll reach as many people regarding this issue to tell them about how you work, and people should not opt for goair. Moreover the seats in their flight is terribly congested and smal