Go Air

Worst Airlines experience. I booked flight for Bangalore. Due to some reason I canceled my flight. A part of the total cost was to be refunded by go Air, they send the details as well on email of how much refund I will receive. I never received the full refund. I got almost one third, that too in 26 small transactions. They are horrible. Customer service is at its lowest level. I will never ever use go air service again. BEWARE OF THEM ! WILL NOT RECOMMEND AT ALL. WASTE OF TIME AND MONEY !

I had booked a ticket with GoAir and paid Rs 6,403 for the round trip. Four days before my flight from Hyderabad to Delhi (G8-424) GoAir emailed me that they were cancelling my flight for “operational reasons.” My flight was at 10:25AM from Hyderabad, The only options to rebook the flight that they gave me were a 5:30AM or a 11:30PM from Hyderabad. As a young woman travelling alone, neither of these options was conducive to a safe or comfortable journey and I was forced to cancel. They said they would only refund Rs 2,600 (much less than half the amount for the round trip) and also refused to refund the convenience fee charged by the agency. I had to pay an amount that was more than 400% higher to buy a new ticket with AirAsia (given that the trip was only four days away). GoAir has clearly made it a commonplace occurrence to cancel flights on short notice without offering reasonable or comparable alternatives to rebook.

DO NOT FLY THIS AIRLINE SCAMMING PEOPLE BY PROMISING EXTRA LEG SPACE TO COUGH UP EXTRA MONEY!

I paid an extra of Rs 1200 for the seats 3E and 3F(first row in economy), for some extra leg space, as we were travelling with an infant. I have travelled by air quite a bit with various airlines all over the world and have found the row just behind business/first row in economy usually has extra leg space and thus are a little costlier to select. The seat map on seat assignment on goair.in is no different in hinting the same which turned out to be misleading. The leg space was atrociously little, I could barely fit my feet. I questioned why I have been asked to pay extra money for seat assignment but got no clear answer from Goair and they tried to sugarcoat the fact that there is NO EXTRA LEG SPACE for which they are scamming people to pay extra. Mostly these people are like myself who really need it as they are travelling with infants or people with back problems who cant sit stiff for the entire duration of the flight.

Never ever recommend goAir to anyone !!! .. Least bothered about customers and terrible air ticket cancellation policies. Even without travel deducted 80% of money. Such a unfair, unethical policies and when I asked split up for cancellation charges they are not willing to provide the details. As a matter of fact the reputed international air lines if we cancel ticket they refund 100% money back !!

Delay from passanger side is considered violation of rules, and stop him/her at boarding counter only, even the person reaches 30 mins prior (even person gets message from GoAir, kindly reach 25 mins prior at boarding gate). But delay from GoAir is okay, whether the pilots or airhostess come late by 20 mins or 30 mins or delay at runway by 308 mins. You can check the G8-143 logs. So, my feedback is – GoAir is the passanger hostile airline who should learn to be gracious towards passanger. Rules should be followed by both way not one way. I am grateful to other airlines who are quite friendly towards passanger, even they talk very nicely and politely. GoAir is the worst airline, staffs even don’t know how to talk to passengers , all feel themselves not less than bureaucrats. 😀