3.2/10

    From 11 passenger reviews

    Aravind

    from India - February 11, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Never ever recommend goAir to anyone !!! .. Least bothered about customers and terrible air ticket cancellation policies. Even without travel deducted 80% of money. Such a unfair, unethical policies and when I asked split up for cancellation charges they are not willing to provide the details. As a matter of fact the reputed international air lines if we cancel ticket they refund 100% money back !!

    Anupama

    from India - January 20, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Delay from passanger side is considered violation of rules, and stop him/her at boarding counter only, even the person reaches 30 mins prior (even person gets message from GoAir, kindly reach 25 mins prior at boarding gate). But delay from GoAir is okay, whether the pilots or airhostess come late by 20 mins or 30 mins or delay at runway by 308 mins. You can check the G8-143 logs. So, my feedback is – GoAir is the passanger hostile airline who should learn to be gracious towards passanger. Rules should be followed by both way not one way. I am grateful to other airlines who are quite friendly towards passanger, even they talk very nicely and politely. GoAir is the worst airline, staffs even don’t know how to talk to passengers , all feel themselves not less than bureaucrats. 😀

    Jaikishan

    from - April 26, 2018

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Flight was on time, Professional and Polite Airhostess and Cabin Crew, Good Food, Happy to travel again.

    Ekta

    from India - January 10, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I had booked my GoAir Flight from Hyderabad to Ahmedabad booking reference Z62CVC. I had prebooked my entire itinerary from seats to meals but was unable to do a web check in. When I called up your customer care to ask about the same, they only gave me abrupt answers like,” do it properly Ma’am!!”When i asked them to do the same, I got responses like,” if you can’t do it how will we. Maybe system is down” and finally they cut the call and never picked up! On reaching the airport as soon as I reached the counter , I was told that they have closed the checkin counters!! Like really, first you have a system issue. Your employees who are supposed to help us aren’t able to and then you guys increase our problems. I had even posted a complaint on your fb page and asked them to provide an explanation before my flight. The answer came only the next day after I was unable to board my flight!! you guys do not value a customer’s time and there is no proper escalation matrix. This was the first time I was travelling via Go Air and will be the last time. Because of the unprofessional behaviour of your employees I was stranded on airport .You guys act very stringent for rules when a customer is late but what about cases when you guys are late. when your employees aren’t competent enough to solve a problem. when your website does not provide proper information. Please provide me a complete refund of my air ticket!! This is highly distasteful and if this is the customer service you guys provide, it won’t be long before a competitor takes over!! There was no express checkin counter for GoAir on the entire Hyderabad Airport. No self check in kiosk. Also, I was still in line with a lot of customers when your employee decided that he will close baggage checkin just coz it was time. The customers weren’t late. everyone was waiting. Your operational efficiency is zilch.

    Andre

    from Brazil - April 1, 2017

    Flew Economy

    Overall Score

    6/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Delhi-Kolkata, they were very expensive for an Indian airlines, but service was good on board and on the ground, plane new, brand new a320, no complaints at all, only their webpage can be tricky sometimes but I was able to book them without hassle! young crew, food only snacks and fast food all pay on board. Would only recommend them if Indigo or Spicejet are not available.

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