2.6/10

    From 15 passenger reviews

    kamal

    from India - February 28, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    The worst customer service , The Sikh supervisor has no clue what he us doing , I was stopped to fly at check in desk , I was flying to Phuket and he said i need to have 10000 TBH cash , I did not have that much cash so I missed the flight and the money.He said to my travel agency that NO show .
    Poor customer service and staff is liar .

    Shiven

    from United States - February 13, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Worst Airlines experience. I booked flight for Bangalore. Due to some reason I canceled my flight. A part of the total cost was to be refunded by go Air, they send the details as well on email of how much refund I will receive. I never received the full refund. I got almost one third, that too in 26 small transactions. They are horrible. Customer service is at its lowest level. I will never ever use go air service again. BEWARE OF THEM ! WILL NOT RECOMMEND AT ALL. WASTE OF TIME AND MONEY !

    Leila

    from India - January 20, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I had booked a ticket with GoAir and paid Rs 6,403 for the round trip. Four days before my flight from Hyderabad to Delhi (G8-424) GoAir emailed me that they were cancelling my flight for “operational reasons.” My flight was at 10:25AM from Hyderabad, The only options to rebook the flight that they gave me were a 5:30AM or a 11:30PM from Hyderabad. As a young woman travelling alone, neither of these options was conducive to a safe or comfortable journey and I was forced to cancel. They said they would only refund Rs 2,600 (much less than half the amount for the round trip) and also refused to refund the convenience fee charged by the agency. I had to pay an amount that was more than 400% higher to buy a new ticket with AirAsia (given that the trip was only four days away). GoAir has clearly made it a commonplace occurrence to cancel flights on short notice without offering reasonable or comparable alternatives to rebook.

    PRashant

    from Australia - October 29, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    DO NOT FLY THIS AIRLINE SCAMMING PEOPLE BY PROMISING EXTRA LEG SPACE TO COUGH UP EXTRA MONEY!

    I paid an extra of Rs 1200 for the seats 3E and 3F(first row in economy), for some extra leg space, as we were travelling with an infant. I have travelled by air quite a bit with various airlines all over the world and have found the row just behind business/first row in economy usually has extra leg space and thus are a little costlier to select. The seat map on seat assignment on goair.in is no different in hinting the same which turned out to be misleading. The leg space was atrociously little, I could barely fit my feet. I questioned why I have been asked to pay extra money for seat assignment but got no clear answer from Goair and they tried to sugarcoat the fact that there is NO EXTRA LEG SPACE for which they are scamming people to pay extra. Mostly these people are like myself who really need it as they are travelling with infants or people with back problems who cant sit stiff for the entire duration of the flight.

    Aravind

    from India - February 11, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Never ever recommend goAir to anyone !!! .. Least bothered about customers and terrible air ticket cancellation policies. Even without travel deducted 80% of money. Such a unfair, unethical policies and when I asked split up for cancellation charges they are not willing to provide the details. As a matter of fact the reputed international air lines if we cancel ticket they refund 100% money back !!

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