Garuda Indonesia

Excellent service and improving over time. I regularly travel between Melbourne to Jakarta, Jakarta to Hong Kong – A330.

Nice flight with GA, from Jakarta to Kuala Lumpur, but the cabin crew is not friendly especially to Indonesian people! pure service inside cabin.

KOE-DPS and DPS-CGK, GA443 and GA417, 27 December and 29 December, GA443 flight using Bombardier CRJ1000, the flight was on-time. The check in was smooth, the staff was polite. Overall, this is a very pleasant experience. GA417, using Boeing 777-300ER, I could hardly fault Garuda at all. Near-impeccable service, attentive and polite cabin crew, decent food and comfortable seats. But, GA417 flight was delayed from 17:55 to 19:40 and 19:40 to 20:40, I’m only disappointed with the long delay, but Garuda had already told the delay one day before and the second change was told 2-3 hours before departure.

GA828, Jakarta to Singapore on 1 January 2015. The check in was smooth, the staff polite, the flight was on-time, with the A330-200, was absolutely flawless flight with Garuda. I was impressed by their overall service quality that they had. My only criticisms were the entertainment system could have had more choice of music and films, the A330-200 inflight entertainment were old, only can select movies, songs and games. Nevertheless these issues were minor and I would not hesitate to fly Garuda again.

Good service. Observed that business class was treated perfectly, but might face problem in economic class. Food is a major problem where what you the quality was questionable. The flight entertainment is also dull and can be improvised. The rest is tip top service.