Frontier Airlines

The worst experience. The airlines says they inexpensive until they unleash the hidden costs. 30$ for checked luggage before the gate. 60$ at the gate. Normal costs for checked luggage. They charge for normal seats if you select. If you choose not to select they put you near the tail where there is no overhead storage. The crew uses part of the overhead to store multiple carry on luggage. The seat do not recline and are like sitting on uneven pavement. The seat surface looks like legos with no comfort. If you would like a normal refreshment or snacks they are priced not to sell. 4 soft drinks and a snack is almost $20. So the price for the flight is comparable to the so called high priced airlines! Never again.

This airline was the worst experience I’ve ever had. Every single employee was incredibly rude and unhelpful. I missed my connecting flight because my first was delayed and they rescheduled me with a nine hour layover the next day and refused to let me change it. My baggage didn’t arrive when it was supposed to and no agent was there to help me find it for an hour. Every agent in almost every situation told me they didn’t know how to help me or couldn’t. Never flying with frontier again. Literally so incredibly bad. Not happy.

My flight to Las Vegas was quite pleasant & comfortable. On our way there & on our way back we arrived early. I am very happy with their service & will travel with them again soon.

I missed Frontier’s 45 minute check-in policy by 3 minutes. I stood in front of Frontier’s abandoned ticketing desk 42 minutes before my flight with disbelief in my eyes, panic in my heart, and my 3 and half year old niece by my side. I called customer service for Frontier and was told there was no further assistance they could give me. My tickets were non-refundable and non-transferable. It was surreal to pay for two new tickets on a different airline when pre-boarding for my original flight had not yet taken place.

I made my Frontier flight home and my assigned seat was next to an elderly woman who had limited mobility and used a cane. After everyone boarded, it was clear the first row of seats on one side were all unoccupied. My seat-mate asked to move up to those seats to have a little more room for her leg and to maybe be a little more comfortable. She was told she was welcome to move as long as she paid a $50.00 upgrade fee… those seats stayed empty for the flight. I will never understand why these employees seem to have no compassion….or perhaps Frontier’s policies are strictly enforced… Either way it was a horrible experience and one I will never ever repeat.

EDITORS COMMENT: The rules are the rules and really the airline has done nothing wrong here. For you as the passenger though it seems unfair and it is expensive and frustrating but imagine if they allow the cut off to be extended another 5 minutes for you and then the next person – eventually the flights would be delayed all the time. The cut off time is not about boarding it’s about fuel. The weight needs to be calculated at a minimum 45 minute before to allow the correct fuel etc to be loaded. This 45 minutes is also the time for you to get through security and to your gate.

That was the rudest flight attendant I have ever encountered. Flight 794 5/5/2016 from Portland to Denver male flight attendant clearly hates his job and customers. Poor man is not ruining my vacation with his bad attitude!