from United Kingdom - July 12, 2023
Flew Economy Class
Lost my baggage and took 7 days to retrieve it. Ruined my whole holiday. Was so hard to even get a single reply. Terrible in-flight service.
Both flights delayed 2hrs in total.
Picked up my suitcases with missing wheels. Awful. Awful. Awful. Avoid.
from United Kingdom - February 5, 2015
From Birmingham to Manchester to Istanbul (A320-200)- Airline changed takeoff at 48hrs notice and then was two hours late on the revised time. Very cramped seating, if you are more than 5ft 10 in and/or more than 14stone you will be in agony before the flight has taken off.
From Antalya to Birmingham (A320-200)- Airline again changed takeoff at 24hours notice. Took 75 mins standing in queue to check in.
Cabin staff very pleasant and helpful.
from United Kingdom - August 14, 2013
Travelled on freebird airbus 320 July 2013′. Edinburgh to Antalya booked With Thomas cook package holiday was really worried as they only have 7 planes average age 7.5 years . I had nothing to worry about flight left earlier going out left on time coming home, staff very pleasant and hard working, seating was of same standard TC coming home plane was only 3.4 years old it had little more leg room than plane going out which was 7 year old . All in all good experience would fly with them again