2.8/10

    From 22 passenger reviews

    Lynne

    from United Kingdom - November 17, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I took a return flight from Edinburgh to London and was forced to pay an additional baggage charge for my outbound journey despite the fact I was not charged on my return flight when my bag was checked against the same size criteria. My hand luggage was undoubtedly larger on my return journey due to purchasing additional belongings and therefore I was surprised at the inconsistency of the charges. One way the same bag met the requirements and the other it didn’t? The fact the outbound flight was half empty probably had something to do with it. Airline staff attempting to extort customers wherever they could due to an empty flight.

    Disappointed and won’t be using or recommending this airline ever again.

    Lorenzo

    from United Kingdom - May 20, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Flybe reduced the hand luggage size before the flight without any proper notice, provided their staff with luggage measurement units which were even smaller than the new sizing, and forced every single person with a hand luggage on the flight, no matter the size (about 50 people at least) to dish out £50 to board the plane. Not only this is against consumer rights, but it also goes against antitrust laws as the true hidden cost of the flight was forcefully push to nearly double what the ticket at the time of purchase cost, hence exerting unfair competition against competitor airlines in the and route.
    Furthermore the staff at the gate refused to provide passenger with a legal receipt showing the item of purchase for the £50 charge.
    An utterly despicable airline with zero ethics: avoid at all cost!

    Paul

    from United Kingdom - April 14, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    From Heathrow to Newquay, at over £300, ticket confirmation from eSky showed Mrs Paul [ our surname] and it also showed her birthday, showed my first name because I paid for the flight with my credit card, and when I did the name for the passenger “auto-filled” my name (as Internet browsers do). So simple typo, agent’s fault. Called agent, waited 20 minutes, finally told “no, it is your fault, the first name is wrong and you owe us £67 if you want to change the name, or you will have to buy a new ticket for your wife.” So I called the airline, Flybe. After waiting 15 minutes, Flybe said the typo in our booking form still required a first name change that would cost an extra £67, even though it was an auto-fill problem on the booking form. The ticket showed my first name and Flybe said ” you need to pay us £67 for our own mistake in creating that typo and we are going to make you, the customer, angry and force you to pay us another £67 if you want your wife to fly on the ticket that you already paid for her.”

    Ed

    from United Kingdom - March 11, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Meals and Beverages

    • Recommend Airline

      No

    Unbelievable. I’m a regular business traveler and know by now to check the baggage requirements for every flight every time. Did the same here, and was charged 50 pounds for a bag at size. Not oversized, at size. Livid. Nearly 20 other suffered the same fate — some of us politely accepting, a few getting upset and protesting. Disappointed and will never fly Flybe again. Telling all I know to avoid— the scam here is ruthless.

    Alessandro

    from United Kingdom - January 24, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Bad company, who use to scam his customers. I flight for business over 200 time per year, in different regions and countries. I used Flybe, from September 2018 for flight from London to Amsterdam and back. I want to specify i had my hand luggage with standard cabin size 55x35x20, without possible to extend, and without any front/side pockets. In my last trip, from London to Amsterdam on 22 January 2019, i had not any problem, but some customers had been fined 50 pounds for oversize luggage (also if they had Flybe blue strip for certify luggage). When I back from Amsterdam on 23 January 2019, had same surprise. They want charge me 70 euros, for oversize luggage, when my luggage was same, and enter in their test container. I called local police, because they don’t permit me to enter on aircraft. I understand policy, but fine people because flight have not space in lockers is too much. Indeed in both my flight (26 person from London to Amsterdam and 25 from Amsterdam to London), all lockers was empty, and all customers had normal standard cabin size bag (what I saw with my eyes, but if fro Flybe, charge 50 pound is moral ok. As i explained, my luggage is size that they have in their website, but they don’t care. Also i discovered after that, company is in loss, near to bankrupt, and had been sold to Virgin Atlantic Group, and now they try to take easy money from customers. If need i have all pictures then i can proof that. I will never flight more with this company, i prefer pay a bit more with company as BA, then risk to pay over 100 pound in one roundtrip travel, for incompetent staff. Also they are very rude, and not accept to speak and resolve problems. Alessandro

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