Finnair

Finnair lost my bag and I didn’t get them until 5 days later. They didn’t tell me about their reimbursement policy and when I tried to provide receipts for reimbursement, the requests were denied. For ruining my 50th birthday to Finland where I had had no warm clothing to venture outside of paid activities, I was given a small reimbursement to be used on their plane. The trip home was so delayed while waiting for a tour group that I had to beg my way through London (and was the last person on the flight). The were literally closing the gate on me and didn’t want me to board. It was my first experience with Finnair and the worst experience on any airline I have ever had. They just don’t care that they have negative impacts on people. I paid a lot for my trip in October and just received my “gift card” for use on their airline TODAY. Not only was time wasted in trying to get justice for the problems and additional expenses they caused, but there was never an apology or any real compensation for their negligence and poor customer service.

Booked flights to Finland/Norway from LA. Attempted to change flight w/I 24 hrs per airline policy, and Finnair will not honor their own refund criteria. Terrible experience for 10 + months.

Extremely disappointed and would not recommend.

On 4th of june I booked 2 tickets and made a reservation for 2 bikes. On 23rd of june I got an email that my flight time changed and they offered me a refund.

On july 31 I gave more information about my bikes.
On august 2nd after hearing nothing since June 4th I accepted the new flight. 2 days later they mentioned to me that it wasn’t possible to bring my bikes after I accepted the new flight schedule and they don’t want to give me a refund with the argument that I didn’t mention that I wanted to bring bikes…

I never had such a bad experience with a flight agency. First they change the flight without mentioning that the bikes were full and offer me a refund. 2 days later I can’t get that refund option anymore..

I do not recommend flying with Finnair, I will never fly with them again. As a cheap flight company they overbook their flights, meaning that even though you have a ticket, they might refuse you to get on the plane. This happened to me. I would have expected an apology and instant help to get me on the next flight, but this didn’t happen. Their flight attendant tried to put the blame on me saying that it was my fault and I was late for the flight. I wasn’t late, I had 2 people lining up in front of me who got on the plane, when the line got to me I got told that sorry you can’t get on as there are no seats left. Also, the flight attendant wasn’t really helpful with finding a solution she was acting like it was not her problem. Very poor customer service!!

Flying with Finnair was absolutely the worst travel experience of my life. Gate attendants were incredibly rude. I have been trying to arrange for the refund I was told I would get, but customer service is virtually non-existent, a complete run-around. I’ve been lied to by Finnair agents who take hours to get in touch with. DO NOT fly with this horrible excuse for an airline. I’ve never been angrier about anything than I am with the abusive treatment of this shit-sucking, soulless corporation.