4.2/10

    From 68 passenger reviews

    erik

    from United States - November 5, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Booked flights to Finland/Norway from LA. Attempted to change flight w/I 24 hrs per airline policy, and Finnair will not honor their own refund criteria. Terrible experience for 10 + months.

    Extremely disappointed and would not recommend.

    Eduard

    from Netherlands - August 8, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Meals and Beverages

    • Recommend Airline

      No

    On 4th of june I booked 2 tickets and made a reservation for 2 bikes. On 23rd of june I got an email that my flight time changed and they offered me a refund.

    On july 31 I gave more information about my bikes.
    On august 2nd after hearing nothing since June 4th I accepted the new flight. 2 days later they mentioned to me that it wasn’t possible to bring my bikes after I accepted the new flight schedule and they don’t want to give me a refund with the argument that I didn’t mention that I wanted to bring bikes…

    I never had such a bad experience with a flight agency. First they change the flight without mentioning that the bikes were full and offer me a refund. 2 days later I can’t get that refund option anymore..

    Elisabet

    from Australia - August 8, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I do not recommend flying with Finnair, I will never fly with them again. As a cheap flight company they overbook their flights, meaning that even though you have a ticket, they might refuse you to get on the plane. This happened to me. I would have expected an apology and instant help to get me on the next flight, but this didn’t happen. Their flight attendant tried to put the blame on me saying that it was my fault and I was late for the flight. I wasn’t late, I had 2 people lining up in front of me who got on the plane, when the line got to me I got told that sorry you can’t get on as there are no seats left. Also, the flight attendant wasn’t really helpful with finding a solution she was acting like it was not her problem. Very poor customer service!!

    Peter

    from United States - March 10, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Meals and Beverages

    • Recommend Airline

      No

    Flying with Finnair was absolutely the worst travel experience of my life. Gate attendants were incredibly rude. I have been trying to arrange for the refund I was told I would get, but customer service is virtually non-existent, a complete run-around. I’ve been lied to by Finnair agents who take hours to get in touch with. DO NOT fly with this horrible excuse for an airline. I’ve never been angrier about anything than I am with the abusive treatment of this shit-sucking, soulless corporation.

    Darija

    from Canada - May 12, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    During our trip Finnair lost our luggage for 3 days, and their representative told us we would get a spend budget to buy essentials, so we bought essentially and then he miss-informed us telling us we can get our money back by sending the receipts to an email when we get home. We followed his instructions when we got home (more than a month later) and then when we never got a response we called the airlines and they refused to give us our money back because it was not within the “21 days” something their representative never explained to us (even though we asked). In the meantime they put a Finnair sticker all over my plastic luggage that would not come off, causing me to have to throw my almost new luggage out…they refused to pay for that too. Not impressed with the awful experience I had with Finnair. I fly often and have used many airlines but this is by far one of the worst experiences.

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