4.4/10

    From 64 passenger reviews

    Darija

    from Canada - May 12, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    During our trip Finnair lost our luggage for 3 days, and their representative told us we would get a spend budget to buy essentials, so we bought essentially and then he miss-informed us telling us we can get our money back by sending the receipts to an email when we get home. We followed his instructions when we got home (more than a month later) and then when we never got a response we called the airlines and they refused to give us our money back because it was not within the “21 days” something their representative never explained to us (even though we asked). In the meantime they put a Finnair sticker all over my plastic luggage that would not come off, causing me to have to throw my almost new luggage out…they refused to pay for that too. Not impressed with the awful experience I had with Finnair. I fly often and have used many airlines but this is by far one of the worst experiences.

    Abraham

    from United Kingdom - February 29, 2020

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I have booked a fully refundable flight ticket on finnair website . After paying the full charge of the ticket about 1200 pounds which took a minute to clear from my account. A week later I realised that I don’t really want to fly so happily I call finnair and here start this nightmare ordeal at first they told me about a week to 10 days, I was quite shocked why its taking so long. But I decided to wait patiantly after a week with no refund I call again this time they said a week to 10 business working days, a week later they said because the corona outbreak it may take 20 business days.I ask them to ascalete the case which didn’t seam to help with this meter I would suggest to other people to be aware of Finnair behaviour and look for airlines that if the ticket is refundable will do it at ones like British Airways!!! I’m still waiting for my money back which look like it may take a long while before I ever get it. And from what I read from other reviews I’m not the only one who is chasing Finnair

    Natalie

    from United Kingdom - February 13, 2020

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Very happy with my experience. Booking was easy and straightforward customer service was easy to reach with enquires. Flight was comfortable and on time! Food was decent. Plenty of legroom and comfortable seats worth a good recline. Staff were al working very hard to provide a pleasant experience. Overall, what I expected to be a long, gruelling journey was in fact a nice experience and I would definitely fly with this airline again. Thank you!

    Asko

    from Finland - December 24, 2019

    Flew Business Class

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    From Berlin to Helsinki in Business class. Finnair seats are not comfortable at all. Just normal seats but there is one empty seat between passengers. Internet did not work although it is complimentary in the business class. Staff was just sorry about it but could not do anything else. Food was terrible. It looked terrible and there was no taste in it. Staff just was sorry and watched it. I did complain it to Finnair and they were just sorry and provided 2000 points. I paid 1000€ for nothing.

    Suze

    from Australia - December 18, 2019

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    After paying $5,200 for two economy flights from Melbourne to Denmark with Finnair I discovered that Finnair would not provide a meal to meet my dietary requirements – the first time I’ve ever experienced this on an international flight. The only option was for me to provide my own food for a 25-hour journey. Fine. Upon check in, my husband and I found that we’ve been seated separately in two middle seats, despite being booked, paid and ticketed together. Despite there being other seats available on the flight, we were told that we could only be reassigned if we paid an additional AUD$150 per person, and even then we would not be seated together. This would bring our total spend to $5,500, sitting separately and with no meal.

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