Fiji Airways

After reading the reviews on Fiji airline, I was not looking forward to the return trip from Sydney to Nadi. At the airport, the line was long but all the counters was open, staff were efficient and the oversize luggage cage is right there. The flight was on time, the plane (?air bus A240) has quite large seat and great entertainment program, meal was average, staff were friendly and helpful. On the trip back to Sydney, the ground staff serve us straight away cos we travel with a 4 mths old. We paid FJD $75 per person to use the Fiji airway lounge, they have nice Fiji rum, ok food n internet which wroth the money. Flight was on time but it was a old plane (airbus850?) with TV screen above your head, the leather cushion on my seat kept coming off. Meals was average. Staff were nice.

Last week I needed to change dates for my return leg ticket to Melbourne, as I came to visit my mother-in-law and the day I was suppose to fly back she passed away. So I was quoted just under AUD$700 for the changes. And when I went to check on their website,the the return one way ticket was only AUD$404.

EDITORS COMMENT: Unfortuntely thats how canages work for every airline unless you are on a very expensive flexible fare. It’s often in the case of most airlines round the world, cheaper to buy a new ticket. What you experienced here would be no different on any other carrier if you were on a saver economy ticket.

Overall flight – Excellent
Food and beverages – Good
Inflight staff – helpful
Staff at Sydney check-in counters – worse customer service. Fiji Airways should teach them some customer service. Seems they are paying us to flight. I took flight today returning to Fiji, the lady who did my check-in was extremely rude. A short hair and middle-aged lady who looked like an islander/ indian.

injured myself on vacation, my insurance suggested i call the airline to get a seat where I would be able to keep my injured leg up and immobile. I called ahead and was assured a bulkhead seat on the phone, only to arrive at airport and be refused such even though such seats clearly existed. Agents at Sydney airport were rude and unaccommodating. I was not offered an option to purchase any upgrade to same seats, as I would have gladly done. I was told these seats were reserved for infants. Now am writing to their customer service department, only to be treated just as ugly. NOT Impressed. Their solution was to put me in a seat where my leg was in the aisle where it was bumped constantly.

I travelled in August 2016, excellent service.

I went to Fiji Islands again from Sydney in Dec 2016, upon going from Sydney, they didn’t allow me to carry my carry on saying it’s too big on Fiji Airways. The staff at check-in counters in Sydney are utmost unfriendly.

While coming back from Fiji Islands with same Fiji Airways, I was allowed to carry my SAME carry on. They even checked and weighed my bag in Nadi. Nadi staff were friendly and approachable.

Not to be insulting or anything but I think staff at Sydney appeared to be very probably racist and discourteous.