Fiji Airways

Recently travelled Fiji Airways July and again August in their Business class… It was OK but for the dollars they ask it lacked service… July was Brisbane /Nadi.. Only eight business class seats, all occupied, come the time to order lunch we were given a menu, made our selection which was to include a cheese plate.. No cheese plate offered told sorry only four cheese plates loaded in Brisbane, we now only have cheesecake left. Hardly business class service… Extremely disappointed.. The return flight again in Business class Nadi/ Brisbane was also lack lustre, not helped by cabin crew who were cold with their delivery, I got the impression that they were having difficultly engaging and seemed disinterested in what they were doing…. Again most disappointing….

I think that the hostesses were very lazy, napping two-thirds of the whole time, and rudely ignoring passengers. One even resorted to hiding in the toilets. Only one hostess was helpful/kind but the rest were very rude and lazy. The meals weren’t bad though

We have flown from Los Angeles to Nadi several times in the last few years and have always had a good experience. While there has been nothing outstandingly great about our trips, there have been no problems either. Once, when the connecting puddle jumper flight from Kadavu was over laden and they had to leave our luggage until a later flight, they put us in the empty bubble on the 747 return flight to L.A. to compensate. We stretched out on the empty seats and slept all the way back.
Now, the Pacific Sun connecting flights are another kettle of fish. They are usually late, overbooked or both. We tend to treat it as an adventure, this is not a major transportation hub after all. The destination makes the hassle worthwhile.

I had a terrible experience with Fiji airways. I am currently travelling with a surfboard and I am careful to check terms and conditions before booking. I was flying from Jakarta to Fiji and the first flight to Singapore was with a partner airline. I was charged the normal rate as advertised on Fiji Airlines website for my surfboard and extra weight happy in the knowledge that my bags were checked through to Fiji. On arrival at the transfer desk in Singapore I was told I had to pay again! Why would this be? There was barely time to transfer never mind arrange payment again. The flight manager could not care less. He was not interested in what was right or wrong just taking more money. Or they would not load my bags. Take the money basically and leave it to the customer to do something about it.

On arrival in Fiji I made a complaint and asked for evidence in the terms and conditions to show why I was charged twice. I considered that I had been wrongly sold my ticket. No evidence was provided just an apology that I did not think I had good service! As far as I can see the airline have illegally taken money from me and I can’t do anything about it.

Worst experience ever!!

I was meant to fly out from Sydney at 6:30 am this morning (06/05/17) on flight no. FJ 914 to Nadi, we boarded the plane as per normal time, but the plane had mechanical issues and for almost 2 hours the passengers were left sitting in the plane and the flight attendants didn’t even check on the passenger’s.
People with young children and other passenger’s had to go and individually ask for water.

Once the passengers finally departed the plane we were given $15 food vouchers to use in airport and no other instructions were given to us by Fiji Airways staff.

Passengers were finally summoned to gate 26 around 11am and we were told that the engineers are waiting on parts to arrive from Brisbane and the flight will be rescheduled for 8:30 pm tonight once the plane has been repaired.

We have been given the following options:

1. Stay at the airport, we will be given another food voucher and wait for the flight tonight.

2. Check-out of the airport and then check back in this afternoon for the flight tonight

3. Get our tickets refunded and the passengers can book new flights.

Ground staff have no idea what is going on and asked us to call customer service