4.1/10

    From 172 passenger reviews

    Peter

    from Australia - June 24, 2014

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Most abysmal airline i have ever been on , went Syd Nadi on a 737.800 on 11/ june , flight delayed twice , hearded passengers in to airport gate when the plane had not even got down , not enough seats for people and some had been there since 3am , unacceptable service , food on the flight was terrible, service the same , drink service well forget that .
    Return flight home , canned altogether , asked if we would fly out a day early of our holiday …no thanks …comunication from them to us not good enough , had to leave our hotel to go to one they put us up at big drop in standard there , flight home at least left on time but food just as bad , there was more problems but needless to say the group of 11 we traveled with some being first time overseas travelers will never set foot on this airline again , no matter how cheap it may be

    Karen

    from Australia - June 22, 2014

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Will never fly with this company again. Leaving Sydney we were delayed for 2 hours which ment we missed our connecting boat from Nandi. Onthe way home the flight was cancelled all together. We were not informed of this until we got to the airport. We ended up coming home via Melbourne which took two days.

    Sharon

    from Australia - June 16, 2014

    Flew Economy

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Flew from Melbourne to Nadi on Boeing 737/800. Would not fly with this airline again, to begin with there is no online check in & at the airport we arrived just after check in opened but could still not all be seated together (we were travelling with another family). There was very minimal leg room on the plane, no individual entertainment systems, the food was terrible both on outbound from Melbourne & return. The return flight was changed (delayed) by an hour & we weren’t notified so we got to airport too early, in all a disappointing experience.

    Mike

    from United States - June 13, 2014

    Flew Economy

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    We first traveled from Sydney to Nadi. The 737 plane was 3 hours late and we missed our connection. Our second flight was on an A330 from Nadi to Los Angeles. I’ve never had such close seating. It was 7 inches from the edge of my seat to the back of the seat in front (not the paper holder but the actual back of that seat). I am not a big person (5’10”). Whenever the person in front leaned back, his seat hit my knees. The food was Fiji food which is to be expected but not what I enjoyed eating, just not not my liking.

    Jason

    from Australia - May 25, 2014

    Flew Economy

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Service was great, Sydney to Nadi and return(Qantas partner) very nice staff made the flight enjoyable, food was not great ( but what in flight food is ). On time flights in anew plane, will fly with FA again.

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