from Australia - November 21, 2017
Flew Economy Class
My elderly parents traveled with Fiji Airways on 12/11/17 and due to the airline overbooked passengers they changed my elderly parents flight to Brisbane to Sydney and failed to explained my elderly parents that they have to go from International airport to Domestic and carry their suitcase themselves. A cousin of mine who noticed my parents flight was changed and went to request Fiji Airways staff to get them back on their initial flight as they are elderly and have got health concerns and not fair for them to be in such situation. My cousin requested airline to provide wheelchair service to both my parents which was stamped on their boarding pass. As my parents were getting off the flight, they approached the air hostess who asked them to “keep walking” and no wheelchair service was provided. Then my parents got lost at Sydney airport and missed their flight to Brisbane as they are elderly- late 70’s and early 70’s and slow at walking. Me and my family were waiting at Brisbane airport for 3hrs and then rang Fiji Airways who mentioned that my parents changed their flight – which was a total lie, my parents were forced to change their flights by the airline staff at Nadi Fiji and airline staff failed to notify Next of Kin. Fiji Airways neglected 2 elderly passengers- age and health, failed their duty of care, and gave incorrect advice to elderly passengers and failed to provide service that they promised. My parents bought their airline ticket on 24/7/17 and they paid full fare. I even requested airline staff on 12/11/17 (when discovered that flights were changed and I had to go to work that afternoon) to pay Jetstar and get my parents to Gold Coast safely and pay Cab Charge as it was not suitable for me to pick them up due to work commitments as the above was their fault. Airline staff claimed that had to pay and then apply in writing, which is not practical as i needed the money there and then to organise the services. Fiji Airways caused lots of distress to my parents and the rest of the family on the day. The next day my Dad was having difficulty walking and I have a letter from GP to provide evidence that Mum and Dad carry their suitcase around Sydney International Airport to Domestic caused them pain and discomfort. My Dad had to seek medical advice and is currently on medications to help him post carrying 3 large suitcases and Fiji Airways failing to provide them wheelchair service as agreed at Nadi Airport. I strongly feel the distress caused by the airline and failing to provide the service and neglecting elderly passenger, my parents should be given full refund of their air fare. It was not my parents fault is the airline has overbooked passengers and also not to inconvenience elderly couple, they could have chosen younger passengers who are fit. It appeards the airline staff foung elderly people vulnerable and unable to represent themselves- they took advantage of their vulnerability–I take this as a form of elder abuse and neglect. I LODGED A COMPLAINT ON PHONE ON 12/11/17 AND REQUESTED IF A SENIOR AIRLINE STAFF CAN CONTACT ME ON 13/11/17 WHICH HAS NOT HAPPENED TILL TODAY(19/11/17.) The airline has made money from my parents and they do not care the harm they have caused to the elderly passengers. I am happy to talk to anyone if you need more information. Angelina Narayan Mobile 0466-860-599
from Australia - August 29, 2017
Flew Business Class
Recently travelled Fiji Airways July and again August in their Business class… It was OK but for the dollars they ask it lacked service… July was Brisbane /Nadi.. Only eight business class seats, all occupied, come the time to order lunch we were given a menu, made our selection which was to include a cheese plate.. No cheese plate offered told sorry only four cheese plates loaded in Brisbane, we now only have cheesecake left. Hardly business class service… Extremely disappointed.. The return flight again in Business class Nadi/ Brisbane was also lack lustre, not helped by cabin crew who were cold with their delivery, I got the impression that they were having difficultly engaging and seemed disinterested in what they were doing…. Again most disappointing….
from Australia - August 16, 2017
I think that the hostesses were very lazy, napping two-thirds of the whole time, and rudely ignoring passengers. One even resorted to hiding in the toilets. Only one hostess was helpful/kind but the rest were very rude and lazy. The meals weren’t bad though
from United States - July 21, 2017
We have flown from Los Angeles to Nadi several times in the last few years and have always had a good experience. While there has been nothing outstandingly great about our trips, there have been no problems either. Once, when the connecting puddle jumper flight from Kadavu was over laden and they had to leave our luggage until a later flight, they put us in the empty bubble on the 747 return flight to L.A. to compensate. We stretched out on the empty seats and slept all the way back.
Now, the Pacific Sun connecting flights are another kettle of fish. They are usually late, overbooked or both. We tend to treat it as an adventure, this is not a major transportation hub after all. The destination makes the hassle worthwhile.
from United Kingdom - June 23, 2017
I had a terrible experience with Fiji airways. I am currently travelling with a surfboard and I am careful to check terms and conditions before booking. I was flying from Jakarta to Fiji and the first flight to Singapore was with a partner airline. I was charged the normal rate as advertised on Fiji Airlines website for my surfboard and extra weight happy in the knowledge that my bags were checked through to Fiji. On arrival at the transfer desk in Singapore I was told I had to pay again! Why would this be? There was barely time to transfer never mind arrange payment again. The flight manager could not care less. He was not interested in what was right or wrong just taking more money. Or they would not load my bags. Take the money basically and leave it to the customer to do something about it.
On arrival in Fiji I made a complaint and asked for evidence in the terms and conditions to show why I was charged twice. I considered that I had been wrongly sold my ticket. No evidence was provided just an apology that I did not think I had good service! As far as I can see the airline have illegally taken money from me and I can’t do anything about it.