Fiji Airways

We flew from Melb to Nadi Boxing day then back 17 days later, the improvement in service and food is outstandingbon the way up Bus class 4 rows in a new 737 on the way back 2 rows on a older 737 flights on time in flight service fantastic. The new audio /film system on both planes very good. This goes against some of the reviews but after 40 years of overseas buying trips these flights simply great

EDITORS COMMENT: Thanks for sharing your positive experience.

I would definitely never ever recommend anybody to this company. It’s a nightmare. Changing ticket and in all that the fee is ridiculous. Don’t even think about buying or do anything or associate with them. They looking for money instead of served and caring for the people. I would pick Air New Zealand any Day than them!

Here are the issues you’ll find with flying with FJ long-haul:

– Pitch is miserable – 31″ compared to around 34″ on NZ A320. With the seat reclined in front of you your tray table will definitely be in your lap.
– Seat seems to be an Airbus base product. The cushioning is incredibly thin and I guarantee you your butt will get sore and you won’t find a comfortable seating position.
– The pilots are hyper-sensitive to turbulence and the seat belt sign. I’m more than aware of turbulence and the correlation with safety however it was over the top. And on each occasion the cabin crew must be seated.
– Fiji prides itself on island time. However this can be used in-flight to mean wait for ages to get anything. We were in row 28 and there was no separate beverage service – instead you had to wait 2 hours for a drink and dinner.
– Catering very poor. No choice aside from chicken curry or vege. Portions small, no dessert, one drink.
– During the flight I went to find some water. Down in the galley there was one attendant and she was having a nap.
– Breakfast is served a ridiculously early time of around 3 hours prior to arrival. Full lights on, you have no choice but to wake-up.

Worst airline I’ve ever traveled with. Went from Auckland to Los Angeles with layover in Nadi. Staff was rude and incompetent, no please or thank you, security took ages and dug through my carry on bag, removing everything in front of everyone. Food was undercooked and no meal choices were given. The screen in front of me was broken, so I had no entertainment available. No flight arrived on time, but this airline does not care to make up for it or even apologise. Would not recommend it to anyone and will never fly with them again.
Only good thing was leg room, seat comfortable.

Been flying to Fiji since 1993. All I can say is service and food have continually declined. The newer A330 airbus service from LAX has very poor pitch in Economy. The food service is inadequate and is usually a stale sandwich roll. Make sure you have a good meal at LAX before boarding. After the meal the Fijians will go back and sleep. They won’t answer call lights and you have to walk back and shake them awake. Last year Fiji Airways scored dead last among 50 airlines coming in at fifty. Most of the improvements are for business class which cost over 7K now.. or three times more then economy. I’ve been requesting bulk head seats just so I don’t get blood clots in my legs. Can you believe they charge 100 USD just for that? Incredible. Avoid this government run airlines at all costs. Unfortunately I have business there and have to fly this airline. The planes may be new but if your in back, your going to be miserable all the way.. Its about 11 hour flight. Fiji Airways opted out for the cheapest economy seating with the smallest pitch that airbus offers.