EVA Air

I’m a 6 ft,4 inches, and even I sit in Business and First Class but still not enough leg room, I travel other Airlines (such as Turkish and Emirates Airline) as well and the other ones they have their own chef, and why for Business and First Class you don’t have free WiFi?

The customer service from this airline in Japan, specifically Okinawa is absolutely terrible. My husband and I had a shocking experience at the Naha airport. We did not travel together and were told that due to the airline’s credit card policy, my husband would have to re-purchase his ticket with a different credit card than the one I originally used, at the time of check-in. He was never given that option however and simply told too bad he would not be able to make his flight and we would not get a refund because he could not present the card the tickets were purchased with (because I had it with me and had flown a few weeks prior).

We had called weeks in advance of his flight to make sure nothing like this would happen and were assured it wouldn’t be a problem for him to just re-purchase the ticket at the same price and then refund my card. He was treated so rudely at the ticket counter, and ultimately completey ignored. The EVA staff would not make eye contact and were avoiding him and walking away when he asked for help. This went on for hours until he missed his flight.

Finally my husband enlisted some airport security personnel to intervene on his behalf and EVA reluctant

I have flown EVA many times and have always had very good, attentive service from the entire staff.

On one flight I was injured with a pinched nerve in my lower back. The wheel chair service they offered was excellent all the way through our journey back to Indonesia from Los Angeles.

The food is standard. Nothing remarkable here.

The selection of entertainment is very good. There is plenty for those who cannot sleep on those 13 hour flights.

Attendant calls on the plane are quickly responded to.

What I really like is the excellent help desk at the entrance to the transit area in Taipae. That staff there can handle just about anything for you regarding your trip and they do so in a very friendly manner.

I highly recommend this airline in a world full of terrible ones.

Very comfortable seats. Nice flight attendants. And very satisfying food.Lots of variety of entertainment to keep you occupied in a long flight. The most part that i love about my trip is the unlimited amount of food that they can give you. I have a connecting flight going to the phillippines and both airplanes are satisfying … and in january im flying with them again keep up the great job…

I just got in to the plane and realized I forgot my shopping bag on the seat in front of the entrance. I wanted to go out and get my bag but the flight attendance said I cannot go out. I asked the flight attendance to check it for me. And the guy with the walkie talkie said he will check for me… after a while I asked them then they said they couldn’t find… someone took it! So I texted my friend who coincidently has a 20mins later departure flight to a different country but we were in the same waiting area … he saw the bag and kept it for me. So that flight attendant didn’t really look for the bag at all… I was wondering if the bag has more value… will they help look for it? Bad experience! Also the flight attendance was not helpful…