from United States - August 16, 2017
we have a 3 hrs layover to taipei going to philippines. Both my parents are in wheelchair , while they are push to c3 gate they lost track of each other. my mom was brought to c3 gate boarding area 3rd floor and my dad was brought to c3 gate 2nd floor with the regular waiting area passengers with us. instead of bringing him to c3 waiting area with the other wheelchair bound passengers , 15 minutes past we started worrying about the whereabouts of my mother . i started looking for her in all gates from c1-c10, sweating profusely worrying about her medical condition shes diabetic . i went to every customer service desk to ask help in finding my mother. but to no avail i decided to go down near the transfer area desk, they accompany me checking each gates once again. during the ordeal of looking and worrying this airline people just give me blank reaction no helping words or encouragement. till i found my mom who all this is at the gate c3 boarding area. eva air wheelchair personnel has no strict rule or protocol to follow where to bring their wheelchair passengers. I want to file a formal complain just don’t know where.help,
from Canada - August 16, 2017
I purchased a round trip ticket from Toronto, Canada to Manila, Philippines. It was my first time with Eva Air and I was expecting something similar or better than the airline that I am used to which is Korean Air. To my dismay, starting in Pearson International Airport, the ground crew who assisted me for my check in was not friendly at all. No good evening or hello and doesnt even smile. They were so strict with the weight of my luggage that I paid extra for it which is I understand but when they also weight my purse and put a tagged on it, it was ridiculous. Korean Air dont do that. So meaning, while waiting for your flight and walk around, you have your purse tagged with their airline name. Flight time— Cabin crews were not friendly as expected. One of the crews assisted a passenger next to me for her seatbelt and the crew just lean infront of me without saying ‘EXCUSE ME’. I just let it passed. When we almost fly, they did their final check for the luggage in the overhead bins and since it was a bit higher, the stewardess has to step on the side of my seat without saying ‘EXCUSE ME’ again. Food was horrible and the only snack available is a sandwich.
from United States - August 16, 2017
I’m a 6 ft,4 inches, and even I sit in Business and First Class but still not enough leg room, I travel other Airlines (such as Turkish and Emirates Airline) as well and the other ones they have their own chef, and why for Business and First Class you don’t have free WiFi?
from Japan - July 10, 2017
The customer service from this airline in Japan, specifically Okinawa is absolutely terrible. My husband and I had a shocking experience at the Naha airport. We did not travel together and were told that due to the airline’s credit card policy, my husband would have to re-purchase his ticket with a different credit card than the one I originally used, at the time of check-in. He was never given that option however and simply told too bad he would not be able to make his flight and we would not get a refund because he could not present the card the tickets were purchased with (because I had it with me and had flown a few weeks prior).
We had called weeks in advance of his flight to make sure nothing like this would happen and were assured it wouldn’t be a problem for him to just re-purchase the ticket at the same price and then refund my card. He was treated so rudely at the ticket counter, and ultimately completey ignored. The EVA staff would not make eye contact and were avoiding him and walking away when he asked for help. This went on for hours until he missed his flight.
Finally my husband enlisted some airport security personnel to intervene on his behalf and EVA reluctant
from Indonesia - July 10, 2017
I have flown EVA many times and have always had very good, attentive service from the entire staff.
On one flight I was injured with a pinched nerve in my lower back. The wheel chair service they offered was excellent all the way through our journey back to Indonesia from Los Angeles.
The food is standard. Nothing remarkable here.
The selection of entertainment is very good. There is plenty for those who cannot sleep on those 13 hour flights.
Attendant calls on the plane are quickly responded to.
What I really like is the excellent help desk at the entrance to the transit area in Taipae. That staff there can handle just about anything for you regarding your trip and they do so in a very friendly manner.
I highly recommend this airline in a world full of terrible ones.