Ales
from New Zealand - September 8, 2022
Flew Economy Class
Had 6 flights with these guys recently. 1 was cancelled, 1 was showing “pending payment – I had to pay for it for second time, 3 were significantly delayed, 1 had no dramas. And they lost my luggage on transfer.
Shocking communication from their back office/planning team and poor post-flight customer service.
Comfy planes if you are on one of the new ones, staff on board was good.
Magdalena
from Poland - July 26, 2022
Flew Economy Class
They have lost my paid baggage – were unable to deliver it for 6 day – still they think that no compensation for being without contact lenses, basic cloths, shoes, prescriptions, nothing.
Fatima
from United Arab Emirates - July 26, 2022
Flew Economy Class
If you booked very early you can get an amazing experience for a very low price, but if you booked late it can be a little expensive. The airplane is clean and the food is good and there is entertainment so I can recommend it for long distances (3 to 8 hrs).
Felix
from Italy - July 26, 2022
Flew Economy Class
I flew from Milan to Abu Fhabi and i can say that Etihad did a great job.
The boarding was fast with no long waiting times.
The flight itself was on time, the cabin crew was friendly and hardworking. The meal service was fast and the meal had a good taste.
The cabin in there dreamliners is modern and the seats are comfortable the IFE has a great sellection of movies, live tv, news, music and flight map.
I can recommend traveling on this Airline. Good job Etihad.
chris
from Australia - March 30, 2022
Flew Economy Class
Etihad Airways are one of the 5 Top Airlines Worldwide
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Etihad did not abandon Australia’s Customers during the (in-)famous Lockdowns.
I had the pleasure to fly with Etihad to Europe and return in mid March 2022.
All 4 flight sectors, Australia – UAE, UAE – Europe, Europe – UAE and UAE – Australia, were operated on B-789 Dreamliners, top service guaranteed with the right mix of staff and their skills in providing real customer service overall.
I dare to say Etihad are better than Singapore Airlines.
To all members of staff and all levels of the organisation: WELL DONE and KEEP UP this highest level of customer service.
I do recommend to all my friends visiting us down under, book your flights with Etihad.
This can be done best via Etihad.com an example of an easy to use Web portal to select, book (n_pay) and finally on the day of departure check-in to your flights online.
Chapeau! – (… as the French do show their admiration…)
