6/10

    From 115 passenger reviews

    charlie

    from United States - November 10, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Terrible unfaithful airline!

    There pre-assigned reserved seats are non-refundable on Etihad Airways. When an airline cancels the passenger flight due to misconnection schedule changes by the airlines. They stood cough up the non-refundable seat fees as they were penalizing the passenger not refunding them their seat assignments. I had to dispute them with my Citibank Mastercard which I won my resolution. No airlines should stated that their seat assignments (pre-reserved in advance) for fees should be non-refundable as it’s not the passenger fault due to the airlines schedule changes.

    AVOID BOOKING ON THEM AS THEY ARE DISHONEST/UNFAITHFUL TAKING YOUR MONEY /THIS HAPPENED TO ME PRIOR TO MY TRIP EVEN DEPARTED.

    Ales

    from New Zealand - September 8, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Had 6 flights with these guys recently. 1 was cancelled, 1 was showing “pending payment – I had to pay for it for second time, 3 were significantly delayed, 1 had no dramas. And they lost my luggage on transfer.
    Shocking communication from their back office/planning team and poor post-flight customer service.
    Comfy planes if you are on one of the new ones, staff on board was good.

    Magdalena

    from Poland - July 26, 2022

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    They have lost my paid baggage – were unable to deliver it for 6 day – still they think that no compensation for being without contact lenses, basic cloths, shoes, prescriptions, nothing.

    Fatima

    from United Arab Emirates - July 26, 2022

    Flew Economy Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    If you booked very early you can get an amazing experience for a very low price, but if you booked late it can be a little expensive. The airplane is clean and the food is good and there is entertainment so I can recommend it for long distances (3 to 8 hrs).

    Felix

    from Italy - July 26, 2022

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I flew from Milan to Abu Fhabi and i can say that Etihad did a great job.
    The boarding was fast with no long waiting times.
    The flight itself was on time, the cabin crew was friendly and hardworking. The meal service was fast and the meal had a good taste.
    The cabin in there dreamliners is modern and the seats are comfortable the IFE has a great sellection of movies, live tv, news, music and flight map.
    I can recommend traveling on this Airline. Good job Etihad.

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