Ethiopian Airlines

The airline changed our connecting flight from Addis Abba to London from midnight to 10.45am the next morning, so they put us into a hotel. First, the cabin crew was terrible: no sense of hygiene, mixing old pillows with new ones, empty cups on the floor etc. Then the hotel…where do I start: cold food on arrival, no working shower and hot water (they offered to bring bucket of hot water instead!!). They brought maintenance guy who changed the shower but hot water still not existent. In the morning, still no hot water. Then we realised the airline gave the wrong pick up time to the hotel; luckily we discovered in time so had an extra 2 hours sleep (one of which wasted on maintenance). Breakfast: cold rice, cold chips, overcooked and cold scrambled eggs, cold veg, supermarket bought dry cake (one of which had clearly been stored with chicken as there was sauce on it, so no food hygiene). The worst experience ever!!!

This is the worst airline we have ever seen.
They modify and/or cancel you flights until they get a flights fully occupied.
They do not give you any reason for the cancellation.
If you are lucky they provide an optional schedules, but could be 7 days later as you scheduled your flight
But happened they keep the connection flight date, departure date offer is 5 days after the connection.

We had to apply and pay for Visa’s for Tanzania. Due to ET flight cancellation we had to depart 3 days earlier.
A new Visa was necessary.
We send may be 10x e request to refund the Visa expenses.
No reply at all from ET

NEVER FLY ET
is our recommendation

Hello,
I’m writing this review to tell you about my son’s flight. All I wanted was to bring him during his two weeks of vacation at school in Brazil to spend here in Bangkok, where I live, but his flight has been a nightmare…
Because of more than 10 hours of delay on his first flight plus more than one day on his second flight we lost a booking in a hotel, a flight ticket to go on a trip here in Thailand, and without mention the days off that I requested at work to spend with my son who now is in a hotel in somewhere in Ethiopia because of Ethiopia’s delay on his flights. And he is underage what makes me feel super worried about this situation. They even didn’t send me an e-mail about all these changes in Ethiopia and I had written when I booked the flight that I was requesting extra attention on him as he is underage.
I’ve been trying to reach the company by phone several times but unsuccessfully. Their customer support for phone calls is terrible.
I really don’t recommend this flight company. It’s cheaper?! Yes, it is. But definitely not worthy!
Thanks for reading!

It’s been a week since our flight and we’re still waiting for our missing luggage. This is unprofessional and disappointing

We bought souvenirs (2 ebon giraffes) that we planned to transport as carry-on luggage, like we did many times before on our trips to Africa.

At the check in counter, we were told that it is not possible to take the souvenirs on board, they are too big, and that we need to check them in. We told the employee that the items are very fragile and very expensive, he told us that the airline now has separate containers for fragile items and guaranteed that the souvenirs will not be damaged. We reluctantly agreed as we were not presented with any other options.

On our arrival to Milan, we could immediately see that the package was ripped od several places and it was obvious that the items inside were broken.
This was certainly not an accidental drop, the item had to be thrown around at every chance.

Now, they do not plan to make any effort to resolve the issue, even though the damage occurred solely because we followed their employee demands and assurances against our wishes.

We travel to Africa 10 years in a row now, and we are definitely done with Ethiopian airlines.