Adem

    from Ethiopia - January 7, 2023

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Good Service.

    Carole

    from Germany - December 31, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    DISASTER! HANDS OFF! WORST EXPERIENCE EVE!

    Flight canceled without informing me. We I call them because I wasn’t able to make the check-in online the day before the flight, they told me that it was canceled. INACCEPTABLE!
    After 8 calls every 2hours (each call took lasts at least 45mins) trying to get another solution, I got the confirmation that they put me on another flight that will leave in less than 2hours. I took the taxi to the airport right away but Of course it was too late so I missed that flight.
    Today, we are one day after the initial flight and I still don’t have a solution from Ethiopia Airlines. I do not know if I will travel to spend holiday with my family or not.

    I called a million of times. Sometimes the just cut off or hang up during a call. They never call back the customer for helping finding a solution, no emails. The lied to me many times saying they will call me or will send e-mail but never do that.

    I am abandoned to myself and will take a lawyer again Ethiopia Airlines!

    Keith

    from New Zealand - October 17, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    We had booked to fly in 2020 but had to cancel because of covid. We were given credits for 2 different flights. When I tried using these credits the problems started. Dealing with Ethiopian Reservations is a streesful exercise. Ringing is totally stressful. An agent answers and then I would start my explanation and they would cut me off. Emailing is slightly better but I would have to send the same information several times before I got anyone to do anything. Finally I booked our flights. Two weeks before we were due to fly they canceled one of the bookings and said we would have to change the dates. After much stress with emails and calls I finally sorted it out . We were told we could use our excess credit for an upgrade. But, when we tried to do this they refused. So in effect they stole 224 pounds from us.
    The flights were OK. Staff not so helpful or friendly. The food was disgusting and the mains were inedible.
    AVOID Ethiopian if you can.

    Frequent

    from United Arab Emirates - September 11, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I was denied boarding by an incompetent and illiterate gate agent in Cotonou. The agent could not read English and claimed my visa was not valid. Upon further review of my visa documents check-in staff at Cotonou airport admitted that my visa was valid after I had been denied boarding and had missed my flight. Ground staff at Cotonou airport was unwilling to help and issue a new ticket.

    The call center of Ethiopian Airlines was thoroughly unhelpful as well. They keep you waiting for hours and claim that matters have to be resolved at the local airport and that there is nothing they can do.

    Valentin

    from Switzerland - August 15, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    It was my first flight experience with ET Ethiopian Airlines and I am afraid ET did not meet standards that I would expect from an airline that is part of an Alliance that stands for quality of its members.

    On my first flight from DXB to Addis, there was a delay due to the weather conditions in Addis. While this delay is beond ETs control, unfortunately, there was no prior information given to passengers in Dubai, despite a delay of 6 hours.

    The more severe issue was, that inflight, when I went to the bathroom at the rear of the aircraft, there were two fligh attendants sleeping on the jumpseats in the galley and clearly there was nobody on duty (awake) in the whole economy section. As an airline employee, I understand that this is a breach of safety that I have not witnessed on any other flight. It goes without saying, that such behavior puts passengers and crew at risk and needs to be reported to the respective authorities.

    You are thinking about flying ET? Think again.

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