Ethiopian Airlines

I was denied boarding by an incompetent and illiterate gate agent in Cotonou. The agent could not read English and claimed my visa was not valid. Upon further review of my visa documents check-in staff at Cotonou airport admitted that my visa was valid after I had been denied boarding and had missed my flight. Ground staff at Cotonou airport was unwilling to help and issue a new ticket.

The call center of Ethiopian Airlines was thoroughly unhelpful as well. They keep you waiting for hours and claim that matters have to be resolved at the local airport and that there is nothing they can do.

It was my first flight experience with ET Ethiopian Airlines and I am afraid ET did not meet standards that I would expect from an airline that is part of an Alliance that stands for quality of its members.

On my first flight from DXB to Addis, there was a delay due to the weather conditions in Addis. While this delay is beond ETs control, unfortunately, there was no prior information given to passengers in Dubai, despite a delay of 6 hours.

The more severe issue was, that inflight, when I went to the bathroom at the rear of the aircraft, there were two fligh attendants sleeping on the jumpseats in the galley and clearly there was nobody on duty (awake) in the whole economy section. As an airline employee, I understand that this is a breach of safety that I have not witnessed on any other flight. It goes without saying, that such behavior puts passengers and crew at risk and needs to be reported to the respective authorities.

You are thinking about flying ET? Think again.

The airline changed our connecting flight from Addis Abba to London from midnight to 10.45am the next morning, so they put us into a hotel. First, the cabin crew was terrible: no sense of hygiene, mixing old pillows with new ones, empty cups on the floor etc. Then the hotel…where do I start: cold food on arrival, no working shower and hot water (they offered to bring bucket of hot water instead!!). They brought maintenance guy who changed the shower but hot water still not existent. In the morning, still no hot water. Then we realised the airline gave the wrong pick up time to the hotel; luckily we discovered in time so had an extra 2 hours sleep (one of which wasted on maintenance). Breakfast: cold rice, cold chips, overcooked and cold scrambled eggs, cold veg, supermarket bought dry cake (one of which had clearly been stored with chicken as there was sauce on it, so no food hygiene). The worst experience ever!!!

This is the worst airline we have ever seen.
They modify and/or cancel you flights until they get a flights fully occupied.
They do not give you any reason for the cancellation.
If you are lucky they provide an optional schedules, but could be 7 days later as you scheduled your flight
But happened they keep the connection flight date, departure date offer is 5 days after the connection.

We had to apply and pay for Visa’s for Tanzania. Due to ET flight cancellation we had to depart 3 days earlier.
A new Visa was necessary.
We send may be 10x e request to refund the Visa expenses.
No reply at all from ET

NEVER FLY ET
is our recommendation

Hello,
I’m writing this review to tell you about my son’s flight. All I wanted was to bring him during his two weeks of vacation at school in Brazil to spend here in Bangkok, where I live, but his flight has been a nightmare…
Because of more than 10 hours of delay on his first flight plus more than one day on his second flight we lost a booking in a hotel, a flight ticket to go on a trip here in Thailand, and without mention the days off that I requested at work to spend with my son who now is in a hotel in somewhere in Ethiopia because of Ethiopia’s delay on his flights. And he is underage what makes me feel super worried about this situation. They even didn’t send me an e-mail about all these changes in Ethiopia and I had written when I booked the flight that I was requesting extra attention on him as he is underage.
I’ve been trying to reach the company by phone several times but unsuccessfully. Their customer support for phone calls is terrible.
I really don’t recommend this flight company. It’s cheaper?! Yes, it is. But definitely not worthy!
Thanks for reading!