Emirates

I booked emirates for the service but they are by far the most terrible airline, they are a budget flight with no understanding of good customer service.
Took a flight (connection via dubai) to Colombo, they delayed and made us run for our next flight and the inconsiderate/incompetent pilots/staff couldn’t even apologise and the useless staff are telling us to hurry up?!!!! Ffs the cheek of these people.
Gets worse, on the way back the incompetent useless beings got us delayed AGAIN!!!! and this time we missed the connecting flight!!!!
So have to wait for the next flight and they give us a rubbish coupon for a free meal to places i dont even eat from!!!! Cheap company, budget airlines!
I will never use them again!

worst flight expierence since 15years.

flight rescheduled to a date which does not exist – let us wait on auckland airport for five hours to tell that we are not on the rescheduled flight and their are full.
let us stay in a foreign country/airport without accomandation sleeping possibility.

i understand the auckland flood, but confirming misinformation about changed flights and leting people alone in nights on airport should be charged and fined.
no willing to take responsibility for their errors.

at least a dozen of people where affected next to me.
worst airline crisis management ever noticed, never ever again in my life.

try to refund the damage of searching for accomandation at night, transportation and cancelation fees of accomandation in remote country !

We lodged a complaint, but was told to put in a refund for our returnable tickets separate. We paid R16900 for returnable tickets and was only refunded R685. The complaints were not even looked at for the delay we had at Manchester airport, then missed our flights at Dubai due to their delay, then booked in at a stinky airport hotel for a flight the next morning. Told us our expenses will be covered, but couldn’t even get a glass of water so had to buy refreshments out of our own pockets. We never received our baggage as promised by the airport and was left with no chronic medication and no clean clothes. At the airport, due to their handling we were told to re-wrap our luggage, things that were bought at Manchester airport, sealed, scanned for and with receipts, were confiscated as we were never informed that we cannot leave the airport with it. Now we request a full refund on our return tickets and are told that they don’t refund because we already used part of the ticket

I flew Emirates business class return from Sydney to Christchurch to visit friends in NZ in 2019. The business class lounge at Mascot was immaculate. Both flights were amazingly comfortable and the in-flight staff were highly professional, polite, and helpful. The in-flight services were first rate as were the meals and refreshments. For the return flight, the Air NZ lounge in Christchurch was available and this was also very cosy although not as opulent as the Emirates lounge in Sydney. All over, a very pleasant experience.

DO NOT USE THIS AIRLINES!! They rip off their passengers for reward miles. After spending $10,000 on business class tickets to attend a family wedding and $500 for their credit card, I saw that I could transfer my miles from my Capitol one card to Emirates and use it to book hotels. So I saved my points for the past 8 months and tranferred 150,000 points ($1500 value) to Emirates family skywood account However when I went to book the hotel Im not told that those transferred points cannot be used to book hotels only toward tickets. Well I dont need tickets, I need a hotel for this wedding and Im now out those points . This is a ripoff of the consumer , as they lure you in to make you transfer your miles and then you cant do anything with them!!! I will never book on this airlines again and I will close my credit card when I return from this vacation that I cannot get a hotel for as they have stolen my points.