5/10

    From 32 passenger reviews

    Mariana

    from United States - November 23, 2021

    Flew Business Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I traveled with my elderly mother from Israel to Miami, the flight attendants were amazing!!! My back was killing me & Neta & Roman helped me by talking to me & getting medical help as necessary. Hila helped my mom to get to the bathroom with electric wheelchair, she also made sure to pull her pants & changed her adult diaper. No ward can describe my gratitude, I was so scared to fly 14 hours with alder mom but got amazing crew love. I’ll never forget.

    Amany

    from Israel - October 1, 2021

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    This is the bad airline i saw in my life .. They have a lot of racism … I traveled many trips..but I did not see anything worse than El Al airline ..It was the first time and it will be the last time..and it is impossible to advise relatives and friends on it…

    Dalia

    from Israel - October 1, 2021

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I travelled with my friends we were 4 friends they were so bad they check us very bad they didn’t allow us to go anywhere they left us only at the stairs of the airplane they threw our masks and alcohol which is 50 ml and they know that is corona time and we need this stuff we were 4 hours with specific checks
    I don’t recommend this airlines at all

    Maysa

    from Israel - October 1, 2021

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    The worst airline in the world.The check -in is not a normal because it depends on your nationality and maybe your religion. We were four girls from jerusalem on our way back to home from Georgia. It took us from 7:30 till 12:00 for unbelievable checking. They checked every single piece of us and also our bags and in the end the took my personal phone and didn’t allowed to enter the flight with the phone without any reason . Just because I’m a younge arabic girl from jerusalem !!! I hope it will be the first and the last flight with them for the rest of my life!

    Oleg

    from Israel - July 4, 2021

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Meals and Beverages

    • Recommend Airline

      No

    On May 31, 2021, an El Al agent at Domodedovo Airport (Moscow, Russia) refused to check-in for flight LY 612 from Domodedovo Airport to Ben-Gurion Airport (Tel Aviv, Israel). Ben-Gurion Airport (Tel Aviv, Israel), for my son. His age is 2 years 10 months
    The reason for the refusal was that my son did not have permission to enter Israel from Russia.
    The El Al agent justified his refusal to register with the orders of the Population and Immigration Authority, which he received by text message.
    But in all the rules it was written and is now written that no permission is required.
    We could not prove our right to return the child to Israel due to the fact that agent EL AL called the police to put pressure on us.
    El Al’s actions violate my family’s rights. We incurred large unplanned financial expenses. We were under a lot of stress, including the fact that El Al’s agent called the Russian police. My wife and our youngest son had to return to Israel. For a young child who had never been away from his mother for more than 8 hours, it was a lot of stress.

    View all Reviews

    SHARE