easyJet

On January 23rd 2019, as I was queuing up for check-in at Paris airport , I was imperiously asked by one of the security agents hired by easyJet to administer the proof that I would leave Israel within the following 3 months. The agent refused to have me check in without such a proof. She argued that this regulation had been put in place years ago and started yelling as I was insisting. I traveled to Israel more than 30 times and never heard about such a regulation. I was forced to book a flight online as I was about to miss my plane.I sent a request for clarification at easyJet customer service. The answer came almost two months later…asking me to contact an embassy! What sense of responsibility does this company have when it comes to the policies that it decides to put in place out of its own initiative?
How does it answer for an aggressive staff that does not care about throwing customers in a state of panic and whether they miss their flight or not?

Never will I ever fly with this company again! They are uncaring, rude and thieves.

When coming onto my 6am flight I was informed that I would have to stow my carry on because they didn’t have room. I’ve had this happen before with flights when its a full flight so I didn’t think anything of it. Upon getting to Gatwick my destination I noticed the lock on my back wasn’t clicked in and thought that it was weird but I had a connecting flight to the US so didn’t have time to think anything of it. When I got home I noticed that 2 small luggage cubes containing gifts from Italy for my family was missing! I have never had this happen and I fly at least twice a year. I have sent a complaint to the company with no reply. And I will not only never travel again with this company but I will share my experience with any person who brings up the fact that they are thinking of using them. THIEVES!!!!!!!!!!!!!

I travel on a regular basis from Paris to Berlin and vice versa (once per month). The easyJet experience is rarely easy or pleasant. Normally there’s at least a delay of 45 minutes. However, this time was even worse. After a delay of 2.5h, the cabin crew announced that we land in Paris Charles de Gaulle instead of Paris Orly. Since it was already after midnight it was nearly impossible to find a mode of transport back to Paris. With sheer luck, and a combination of night bus and cab I finally managed to arrive at my place at 2:30 am instead of 11 pm. What is angering me the most is that easyJet just drops you off at the airport and disappears even though it was clearly there fault. No excuse, nothing. Never again. I would strongly recommend taking any other airline even if costs a couple of euros more. In the end, the money is better invested elsewhere.

Let me begin by saying this is by far the worst flight experience I have ever had, and that begins prior to even leaving the tarmac. We begin by finding out our gate only 20 min prior to boarding. After rushing to the site and waiting in an incredibly slow moving line, we were met by a customer service representative stating our bags did not meet requirements, and would not give a clear explanation as to what the requirements were. As the line behind us was so long, she barked orders at us and suggested we pay the GBP50 baggage fee as opposed to finding a solution so she could get the line moving, and perhaps make some commission. Finally, she checked a bag for us for the price of dealing with her attitude. We continued onto the plane where we were made to wait 1hr to leave the tarmac due to a single missing passenger. We found this out through a series of unprofessional announcements from a male flight attendant. Beyond that, some occurrence with a lithium battery unidentified was in a checked bag, resulting in an additional 40 minute delay to find the device (this could be a source of easyjets abnormal 1 bag policy forcing someone to decompose their bag and repack it in a rush). His child was vomiting as they searched for his bag. On top of this, France went on strike during this process creating an even longer delay as we had to reroute around them. The only compensation to be offered was lukewarm water. Flight attendants could later be found charging people on the flight for snacks and beverages since they were now 2 hrs behind on dinner. This is the consequence of LGW’s overall disorganization as a facility along with the poor quality of easy jet to design practical tools for their employees to meet customer service needs. We are extremely dissatisfied customers and will not be flying with easy jet again in the future. As the man on the speaker said “this is a joke”.

They lost my bags when I flew to London which happens. I did not receive them until 4 days later having to walk around London in the shorts, short sleeves and flip flops I traveled in during October. They only offer you $30 a day to buy clothes and other things for 3 days then offer nothing after that. As you know $30 is maybe enough for one piece of clothing a day which is absurd. Not only is this absurd but on top of that, despite filing a claim and uploading receipts to be reimbursed for the products I bought, they will not answer emails and it has been almost a month and still having to contact them everyday to try and get an update on when i will get my money back. Worst experience I have ever had with any type of business.