Delta Air Lines

After flying more than 750,000 miles on Delta and maintaining Platinum status for several years I just discovered that paying for a domestic 1st class ticket no longer gets me into the lounge. Delta just removed the one reason I’d prefer to book on Delta. What a way to treat a loyal customer. This is for sure the beginning of the end of leadership for Delta. On my most recent flight from Orlando to Seattle, the toilet door lock was not working. The hostie was rude and told me to hold it shut.

This review is not about the flight but about the airline on-the-ground costumer service. Flight 4952 got delayed and I missed my connection to SLC (flight 1352). Your red coat Rana Abdelhalim accused me of this being “my fault” therefore I was eligible for a hotel voucher. Even one of the other officers present told her the flight came delayed and she argued with her. She was dismissive and sarcastic during the interaction and one one point mocked me because I said it was in inconvenience for me. I went ahead and had to spend $250 in a rental car plus$100 in gasoline and $50 in food/ drinks to drive OVERNIGHT all the way to SLC (800 miles). Delta Airlines needs to improve its employees costumer services skills.

I have been flying frequently on Delta and have overall been satisfied flying with them.

Recent changes have been frustrating. The additional charges for bags, the sudden charges for selecting seats on an international flight are a frustrating at the prices they are asking.

I finally reached silver medallion level but have to pay extra to use it.

We went through all kinds of hoops to get the authorization to travel to Saint Lucia because of their Covid restrictions but did not download the final authorization. Delta’s station manager in Hartford patiently and kindly helped us do this, trying repeatedly and finally meeting us at the gate to finish the process. It was not easy. We would not have been able to enter St Lucia without her help. The whole Delta staff, coming and going to Atlanta and then on to St Lucia on these flights (12/5 and 12/12) were also helpful, courteous, with both flights smooth and on time. Delta’s advertising as number one in customer satisfaction is not surprising to us! (The food was just little snacks I couldn’t eat because I’m gluten free, but that’s all you expect on airlines these days)

My agent was excellent, he was patient and kind, thank you for making a bad situation better thanks tripitravels.com