Delta Air Lines

I had booked a flight from Newark to Paris and upon uploading my passport information I found out my tickets had been cancelled. Not through an email or a phone call, but by chance that I checked my flight information. Delta would have been okay having me and my family show up at the airport just to find out that our seats had been taken away from us. Despicable. I sat on the phone for another four hours being transferred from person to person, each less helpful than the last. Turns out they had already sold my seats, out from underneath me, and could not even offer a refund. Not only this, but I am now required to pay another $6,000 to sit in a class of service that was not below the class of service that my previous seats were in. I have WASTED time and money on this repulsive airline and I wish I would have just booked a different one. Now all that I can do is steer clear of Delta, and STRONGLY advise that you do the same. DISGUSTING!!!

I am incredibly impressed with how Delta Airlines has gone the extra mile for me. My son couldn’t get in due to weather at Christmas and Delta helped him reschedule for a later date. Then, just two weeks ago, I had a small problem checking an item that wouldn’t go through TSA. When I reached out to Delta, they bent over backwards to address my issue (which was really largely my fault). Today, I received a small “sorry” gift that was completely unexpected. These are classy people!

Great service, great in-flight experience and I’d recommend them every time. Rarely has a flight been delayed more than a couple minutes. Super reliable airline.

I was flying from Buffalo to Myrtle Beach, and my first flight was delayed over an hour due to “mechanical issues” causing me to miss my connecting flight in Detroit by 10-15 minutes, and passengers were not allowed to de-board the plane and opt to stay in Buffalo rather than continue with the flight. Delta would not hold the plane so that I could make the connection. The itinerary had to be changed and now involved me flying 4 flights rather than 2. Again, the 3rd flight was delayed causing me to miss my connecting flight by 10-15 minutes again, and AGAIN Delta was unwilling to hold the plane. I was unable to make it to my destination and had to stay in an airport alone for NYE. I reached out to Delta’s customer service requesting a refund but they refused as the itinerary was already flown and would only offer a voucher for less than half my ticket cost. They would not escalate my complaint to a supervisor despite multiple requests to do so.

Actually Northwest Airlines. I noticed no mention of Northwest Airlines . We were a major user of the 747. Check the nose section of a 747-100 N601US that belonged to Northwest. Its there because it made the first revenue flight to Asia from the US. We were also very involved with Pratt & Whitney in JT-9 mods At the time Donald Nyrop made big news in the airline industry over the companys commitment to the airplane. You mentioned National Airlines because they sold theirs but never mentioned to who. NWA is who. You must have people that are distant from the industry to wtight stories like this