Croatia Airlines

Really easy and straight forward. Crew at the airport very nice and very helpful, cabin crew also very very nice and my overall experience is great

Flew from Zagreb to Bologna about a week ago and i can say it was the best service I have had in a while. I traveled in Economy and the food was surprisingly really good with a pita role and drinks!

Not happy! Have just paid 75 € for excess baggage! I believe the costs are too high in comparison to BA and many other credible airline companies. Croatia Airlines failed to offer a possibility of paying excess baggage online and reduce the costs, did not offer a possibility of upgrading into a higher flying class to avoid the charges. Additionally, they do not offer online check in and they could only issue me two boarding passes while I have to get the last one in Vienna to London, even though they’re aware that there is a very limited amount of time between the two fights!
I’ll do my best to avoid Croatia Airlines in future.

I fly Croatia Airlines about twice a month for most of the year. Generally, I fly from Amsterdam to Split, mostly by way of Zagreb– their routing, not my preference— although it can often be from Paris to Split, or Rome to Split or Frankfurt to Split.
Most of the time, things go well. I have had a few nightmare trips, where everything has gone wrong. This has included extra fees charged, luggage lost, connections missed, etc. Unfortunately, their “customer service” people are not nearly as good as their flight attendants, and other folks on the plane. Being a government owned airline of a former communist country, their customer service on the ground often sucks. Their favorite phrase can be “it is not possible”. So now, after 5 years of flying with them, I generally ask for help by starting with “is it possible?” Often it is not possible, but sometimes an exception can be made in this situation only. They are not the only Croatian industry with customer service problems, but this is where I see it most, and at the most inopportune times.
Professional acting and looking in-flight crews, although not always overly friendly, can definitely be great. On a recent trip when we asked for cherry juice as our on-board drink, they gave us one kind, then brought another type for us to try. Later, a flight attendant brought us a full carton, unopened, to take with us. (When there, try the local cherry juice– its great.)

Flew with Croatian Airlines several times and in general in flight service is quite poor. On longer flights (1:30-2 hrs) you get a dry sandwich with a thick piece of ham inside. However on an early morbibg flight from Zagreb to Vienna no coffe is served. Only a glass of water. The flight attendant was walking the plane with a 1.5 l bottle of water and plastic glasses. No in flight entertainement on amy plane. Just for comparation, return flight by Austrian offer a small bottle of water, a bag of cockies and a coffe.