Condor Flugdienst

In 30 yrs of international travel, this experience was the worst by far. Their partner airline bumped me off the second leg of the flight due to overbooking and offered zero compensation on the way there. I mean ZERO: I had to buy a hotel night and paid for a separate flight (with a different airline, obviously). On the way back, they broke my luggage and refused to pay, blaming everyone and their dog but themselves (for what, a $100 at best?!). I mean, they made the whole trip the worst ever and took zero responsibility. Not once throughout the entire debacle did I hear one word of empathy from any of their staff. Shameful, really. Avoid at any cost.

The flight and inflight service were mediocre at best. Their customer service is an absolute joke, when I called them about a bag that went missing they were completely useless and couldn’t point me in the direction of anyone that could help me. Incredibly disorganized company, it was an enormous headache to get assistance from them, bag has still not been returned.

I’m one of those unfortunate souls which were delayed 2 days (Labour day, 04 Sep). Condor took the time to react to my initial complaint, but, compensation afterwards was SWIFT! Thousand things can go wrong with a flight and no one comes to work (Condor staff) with idea to inconvenience few hundred people. Delays happen… Now, how it is dealt with AFTER the fact separates good from average. Condor’s compensation was generous and relatively fast! I’ll use them again!

We had a nightmare experience with this airline. Our reservations were mismanaged, the flights were delayed by 18 and 10 hours, the customer service was poor and rude, we were given false information by customer service (which had to be over the phone) ending in the inability to fly with them and losing the cost ($795) of our reservation with them. We had to make other reservations with other airlines at the cost of an extra $1,600 while missing other connections and activities that were pre-planned. I sent in 2 complaints to their complaint department over 3 months and NEVER heard a word back from them.

25 days ago I tried to change seats. The website charged 120 dollars for the change, and only when the confirmation email came did it mention the seat change was for the return flight.

When we boarded for the return flight, our tickets showed the corrected seats. But at the gate the seats had been changed back to the original seats. I told the personnel (who had just printed new passes without telling me), and they said they can’t change it anymore because the plane is full. I asked what I paid money for and was told I have to contact Condor about it.

Not happy, I’ll never fly with Condor again.