3.4/10

    From 27 passenger reviews

    Klara

    from Germany - June 1, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    No refund, after telling me for several times that my money will be there in 4-6 weeks! Never trust Condor! Corona is not my fault!!! So why give everyone the money back but not me???

    Simona

    from Condor Flugdienst review by Simona - January 10, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I had the worst experience with CONDOR, i ended up crying. The flight ticket cost €1650 for economy class which is the highest rate i ever paid for the same time and rute. Dry nasty pasta which stinked, cabbage salad which stinked. Totally not worth even €1.Arriving to Munich, When I came to the entrance, the lady told me to show her return ticket. I kindly told her that i live in cancun thats why i dont have a return ticket. She said that i cant fly until i show her a return ticket!She sent me to a guy that was the rudest guy i have ever experienced.He even told me that he sent someone to get out my luggage out of the plane! They made us buy worthless flight tickets that we wont use! I asked for their complete names but they refused! Its not okay to yell at customers, traveling should be a pleasant time and not stress! I threw away €300. I dont expect anyone from Condor to even read it but i wanr to help someone not to have stress and throwing away their money.i wont travel with Condor

    Alex

    from United States - August 27, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    In 30 yrs of international travel, this experience was the worst by far. Their partner airline bumped me off the second leg of the flight due to overbooking and offered zero compensation on the way there. I mean ZERO: I had to buy a hotel night and paid for a separate flight (with a different airline, obviously). On the way back, they broke my luggage and refused to pay, blaming everyone and their dog but themselves (for what, a $100 at best?!). I mean, they made the whole trip the worst ever and took zero responsibility. Not once throughout the entire debacle did I hear one word of empathy from any of their staff. Shameful, really. Avoid at any cost.

    Eliana

    from - September 10, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    The flight and inflight service were mediocre at best. Their customer service is an absolute joke, when I called them about a bag that went missing they were completely useless and couldn’t point me in the direction of anyone that could help me. Incredibly disorganized company, it was an enormous headache to get assistance from them, bag has still not been returned.

    romeo

    from Canada - November 4, 2017

    Flew Economy Class

    Overall Score

    7/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I’m one of those unfortunate souls which were delayed 2 days (Labour day, 04 Sep). Condor took the time to react to my initial complaint, but, compensation afterwards was SWIFT! Thousand things can go wrong with a flight and no one comes to work (Condor staff) with idea to inconvenience few hundred people. Delays happen… Now, how it is dealt with AFTER the fact separates good from average. Condor’s compensation was generous and relatively fast! I’ll use them again!

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