Condor Flugdienst

We booked a five-day vacation to Tenerife through our regular travel agency, which included 20 kg of checked baggage and a standard carry-on per person. Confused by Condor’s information, we called customer service to confirm their baggage policies. They insisted that we purchase two additional 8 kg carry-ons, which we paid for. Our Samsonite carry-on, which met Condor’s dimensions, was packed alongside a small backpack and a checked suitcase.

At Düsseldorf, the agent falsely claimed our Samsonite carry-on was oversized and urged us to book extra checked luggage for the return flight. During our vacation, Condor’s customer service assured us our baggage was within their limits and didn’t require extra booking. They suggested we notify our travel agency, but the agency lacked system access.

At the airport for the return flight, staff aggressively charged most passengers extra fees. Our 23.5 kg checked suitcase was incorrectly flagged as overweight, but a supervisor intervened to confirm our compliance.

Condor’s contradictory information and aggressive extra fees made our vacation stressful. Avoid them if you value your peace of mind.

Terrible airline. Had mechanical issue. Kept us on tarmac for 3 hours without much information. After three hours they cancelled the flight and we had to wait for another two hours to get our bags back. They put us up in a grotty and dirty hotel one hour from the airport. The food voucher didnt work and they cant get another flight for us until more than 24 hours from our original one. No staff available to help, no one answering the phone. The seats on the plane were tiny and the entertainment system was broken. Will never fly with them again.

I traveled from Canada to Europe to attend a parent funeral. My Condor flight got canceled due to a mechanical failure. That happens. However, everything that happened after was a nightmare and a disgrace.

No one from Condor was available at the airport to help me rebook on an urgent basis. I was not able to speak to anyone. Condor staff just went AWOL. I ended up rebooking flights at my own expense using other companies so that I could make it on time to the funeral.

When I called Condor after returning home to get a refund, Condor Customer service stone-walled me. They told me it would take 3 months (THREE MONTHS!!) for them to get back to me, and they refused to give me any status on my file. When I became insistent, the operator hung up on me mid sentence, not once, but twice. This means that hanging up on a customer is actually an acceptable policy with Condor Customer service.

Do not use this company for any reason, even if they offer the cheapest fare. In case of a problem, they are organized to ensure that you will not see your money back.

Do not give Condor your money!!! They will grab it and leave you stranded!
Because of a change initiated by the airline of the second leg of the trip I was denied boarding, Condor wouldn’t take responsibility for the whole trip although they GOT PAID for the whole trip. I was told the only way I would be allowed on the plane was to pay for a brand new ticket for my mom and I. In what other industry do you get to keep the customer’s money and demand to be paid again or you would deny them service??? Having lost the connecting flight I was forced to purchase an alternate trip at my own expense. I dealt with nasty customer service person in Germany who accused me of “not making an effort” to solve the situation. I provided a screenshot of the calls to the various airline companies involved – no use. The response they gave FlightHub’s request for refund was that I was not entitled to reimbursement due to “no show”. I provided copy of the airport parking receipt to expose their lie – no use.

Bottom line, spend the extra money and fly a better airline.
I’ve traveled internationally for over 30 years. The service from Condor airline is the worst I’ve experienced .
We filed a claim for a refund due to a delayed flight and after 4 months we are still being stonewalled. Our scheduled flight was on Aug. 26 from PDX to FRA Germany. The day of the flight Condor sent an alert that our departure was delayed 24 hours. That meant immediately changing airport transportation, a connecting flight and 2 hotel reservations. Then almost 1 hour later a second alert was sent that the flight was delayed 2 hours not 24 hours. We had to pay a premium to rebook the connecting flight. What a joke!