3.4/10

    From 31 passenger reviews

    Doru

    from Canada - July 26, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    The worst traveling experience in my 40 years on this earth. This company should be put out of business together with Lufthansa. After delaying my flight by 2 hours and missing my connection flight, Condor made me wait in the airport for 9 hours, during that time begging to talk to your repressentative to book me a room in a cheap hotel making me pay for my cab and many many more outrageous mistakes when all of this was Condor’s doing !!!!!!!!!!!!!!!!!!!!!!!!!!

    Traveling for 3 days because of Condor ! Shameful and disgusting!

    Go to hell and never contact me again!

    ps : you had the nerve to send me an email after this nightmare urging me to give you my money again for future vacations…such a disrespect!!!!!

    Ana

    from United States - July 26, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    By far the worst possible airline from beginning to end. Condor attracts people by offering direct flights from smaller airports. The ONLY positive experience is the flight crew are kind despite their work conditions. The planes are in horrible shape. They are old, dirty and ill equipped. They offer ethernet cable connections, if needed!

    The airline lost my luggage on the return, which is happening often due to the current climate. They have no well established processes or protocol to handle these issues. Customer Support does not care. I heard from a former employee that it costs them too much to retain customers, so they don’t put in the effort. And it shows. I was told my expectation to have the bag arrive on the same flight is unreasonable.

    The purpose of my review is to avoid others to pay for this type of service/ company. There are plenty of great airlines out there, and ones that actually care about service and retention.

    I know things are different at various countries, but in the US customer standards are a must, and Condor should not be allowed to operate and capture users from companies who are doing the work.

    Lionel

    from Switzerland - March 29, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Because of an issue on their website. I paid two times for two differents reservations on their website.
    I tried to call to cancell the second reservation and they ask me praticly the whole price just to cancell the second reservation i made because of their website.
    So they took my monney twice. So I also contacted them with the form on the website on 15.03.2022 and I’m still waiting an answer. They just ignored me. And I lost a lot of money.

    Number of reservations : 2537367 and 2537284

    Sarah

    from United States - October 22, 2021

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I was 100% impressed by my flights on Condor. Extremely polite, patient, and professional staff.
    Long story or short I raced to the covid testing station and got the test done as quickly as possible. Condor said my options would be to rebook tomorrow since I would miss the check in window. I was exasperated. The Condor associate said he would check me in without the negative test result done (he would personally do so and then check my test result at the gate). I was AMAZED. I rushed through security and ran to my gate (and within that time ~20 min I thankfully received my negative test result via email which I showed to the person at the gate).

    Thank YOU, Condor and to you kind associate who HELPED me get to my flight and showed me KINDNESS!

    Sarah

    Klara

    from Germany - June 1, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    No refund, after telling me for several times that my money will be there in 4-6 weeks! Never trust Condor! Corona is not my fault!!! So why give everyone the money back but not me???

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