3.7/10

    From 24 passenger reviews

    Eliana

    from - September 10, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    The flight and inflight service were mediocre at best. Their customer service is an absolute joke, when I called them about a bag that went missing they were completely useless and couldn’t point me in the direction of anyone that could help me. Incredibly disorganized company, it was an enormous headache to get assistance from them, bag has still not been returned.

    romeo

    from Canada - November 4, 2017

    Flew Economy Class

    Overall Score

    7/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I’m one of those unfortunate souls which were delayed 2 days (Labour day, 04 Sep). Condor took the time to react to my initial complaint, but, compensation afterwards was SWIFT! Thousand things can go wrong with a flight and no one comes to work (Condor staff) with idea to inconvenience few hundred people. Delays happen… Now, how it is dealt with AFTER the fact separates good from average. Condor’s compensation was generous and relatively fast! I’ll use them again!

    Patricia

    from United States - October 23, 2017

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    We had a nightmare experience with this airline. Our reservations were mismanaged, the flights were delayed by 18 and 10 hours, the customer service was poor and rude, we were given false information by customer service (which had to be over the phone) ending in the inability to fly with them and losing the cost ($795) of our reservation with them. We had to make other reservations with other airlines at the cost of an extra $1,600 while missing other connections and activities that were pre-planned. I sent in 2 complaints to their complaint department over 3 months and NEVER heard a word back from them.

    Catherine

    from United States - June 20, 2017

    Flew Economy

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    25 days ago I tried to change seats. The website charged 120 dollars for the change, and only when the confirmation email came did it mention the seat change was for the return flight.

    When we boarded for the return flight, our tickets showed the corrected seats. But at the gate the seats had been changed back to the original seats. I told the personnel (who had just printed new passes without telling me), and they said they can’t change it anymore because the plane is full. I asked what I paid money for and was told I have to contact Condor about it.

    Not happy, I’ll never fly with Condor again.

    Doug

    from Canada - May 16, 2017

    Flew Premium Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    The worst airline experience I have ever had. No customer service whatsoever, DO NOT FLY WITH CONDOR!!!

    View all Reviews

    SHARE