from Australia - April 27, 2017
Bumped at the gate at Paris CDG en route to Dublin at 6.50am Sunday morning March 25 with bus still at gate , last passengers boarding and doors open. It was a 7.10am flight. There were huge delays in immigration and security which the staff were fully aware of. Had to go back thru security, buy 2 new tickets at 400 Euros and then back thru security again, barely in time for the 9.30 flight. We were travelling to an 80th birthday celebration in Dublin and as we are also senior citizens, had stayed the night in an airport hotel so we would be on time. Similar to the United debacle last week, I now suspect our seats went to staff or standbys. I guess we should be pleased for small mercies as at least we were not dragged off by the feet or breaten wwith a baby pusher. And guess what, when we got to Dublin at 10.30, there were our two checked-in bags sitting on a dead baggage carousel which I believe is against aviation rules as they should have been removed from the earlier flight. Thanks CityJet for all the inconvenience, expense and distress you caused.
from United Kingdom - January 22, 2017
I take Citiyet on a regular basis. I can’t remember they ever fly on time. You are not allowed to take your handluggage in the airplane. This is understandable since the luggage space is smaller than in other airplanes but they should be transparent about it. Citiyet employees are always stressed.
from United Kingdom - August 3, 2016
Excellent flight crew but limited support for ground agents when flight was cancelled. Good service, and food, and smooth flight. Convenient to fly from London City.
from United Kingdom - May 1, 2015
I flew from London City to Florence and back, business class. Frankly I was disgusted. Online check in was difficult and I had to struggle to get through the system – much worse than any other airline I have experienced. Ground staff were average but on board staff were just not interested. Moreover, in-flight catering was appalling. Both breakfast and dinner consisted of a small cardboard box with largely nut based snacks in it. This was not at all adequate for a business class offering and for anyone with a nut allergy it would have been a disaster.
from Netherlands - July 27, 2014
Flew from Avignon to amsterdam, perfect! They serve something to eat and drink for free, on a 1h45m flight. Plenty leg space. Friendly cabin crew and pilots. The plane was old but thats what you get whit budget flying, it was well maintained and clean.