China Southern

I find the cabin staff very helpful and friendly.

If you ever contacted the Customer Services at China Southern Airline, you would find they are extremely unhelpful, misleading, or simply unresponsive and have zero sense of customer services. The level of incompetence can go way beyond your comprehension. All airlines or companies would have incidents, customer services are there to help the customers to handle these ordeals, but definitely not the responsibilities for the Customer Service at China Southern. We asked them when we could hear back from them, first was 3-5 business days, then extended to 7 business days, then 10 business days, still no response and told us that they have been working on it, but no dates can be provided, asked who we could reach out to escalate the matter, they gave us a wrong number and extension. I almost doubt if their management have trained them to do so, otherwise how they can be so off?! Stay away from them!!!

I believe all the bad reviews about the Customer Services of China Southern Airline. We chose it for our Asia trips earlier this summer 5 flights in total, 1 flight (3 tickets) was wasted. We couldn’t believe we would have run into so many troubles with their customer services. Things happen, that’s why the customer services are there for. However, the customer services at China Southern Airline is there to drive you to mental house, ” like many previous reviews mentioned – please don’t be fooled by their cheaper price (actually they are not that cheaper either). They will listen to your complains, but WILL NOT do anything, and continue reading their script, left you wondering you talk to a machine. Most ironically, every time, they finished the phone call with “is there anything else I can help you?” ” They totally have no idea what customer service is ” their mission is to waste customers’ time and aggravate customers further!!! Terrible and incompetent!!! I wish their management would read through these reviews, or they simply don’t care.

Have taken 8 International sectors in business now, and 4 domestic/regional in economy. It’s a good airline that tries very hard. Business class not to the same standard as class leaders but still very acceptable, and of course much more affordable. The decision to use/not use this airline is not their fault. It is the lucky dip of delays in Chinese airports. We got caught big time in July at Guangzhou. Boarded on time at 11:15pm for 12:05am takeoff. Sat on the airplane until 6:00am when we took off. No announcements from the cockpit and the cabin crew tried their best, but really very difficult time. There was a near riot in economy, with the police called, and one passenger removed. By the time we deplaned in Amsterdam, we had been on the aircraft for 19 hours. I have read a lot about the reasons for these delays and on balance, I think that flying internationally via China is too large a risk; particularly if there are connections to meet. A shame, because the interval times to Europe via China are actually very good, and China Southern particularly is an excellent carrier for its price.

I booked my ticket in China southern. Really very bad attitude of staff . Just cheat with people and collecting money. No compromise with customers. I will never booked ticket in this airline I already did one time and I wasted my money $2400. My bad wishes with you guys because you cheat me