sagar

    from United States - July 24, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I flew from Denver,CO(US) -KTM(NPL); This was the worst experience in my travel history. I felt like an extradited prisoner during the whole flight.The flight made unknown stop in Qingdao that was not listed in the ticket; makes you get out of the plane and go through security and put you back on the same plane again(whats the point?). cannot use cell phone in airplane mode as well, but can use a laptop(dont get this logic either). Worst of all I was told that I would claim the baggage in Kathmandu(final destination) during my checking in Denver, but they made me claim the baggage in Kunming where I had to stay with my luggage for 17 hours layover; the return flight was as painful as well
    The flight experience is total disaster as well; they treat you like a worst class criminal: when the flight attendant asks you to close the window and if you open in between, they come and yell at you, if they tell you open the window and if you close it, they come and yell; if you ask for additional food or drinks after the serving time, they tell you its over; chinese security stole my duty free item in the security as well without letting me know.

    Stu

    from Australia - July 17, 2017

    Flew Economy

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I and my family recently flew China Eastern SYD-PVG-CDG (return). We read a number of concerning reviews prior but we were pleasantly surprised. We had no issues at all, food was quite good, seating was comfortable. We had no issues with the cabin crew who were helpful and attentive.

    Our only dissatisfaction was the Shanghai Pu Dong Airport terminal where China Eastern operates out of. There is no access to the any airport hotels if you are a transiting passenger and the facilities whilst clean and plentiful do not offer any chance of a shower.

    Christine

    from Australia - July 17, 2017

    Flew Economy

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Last Thursday I flew from Xi’an to Beijing then Beijing to Nanjing then Nanjing to Sydney on China Eastern. Had a bit of trouble with check in because of the language barrier. When I boarded at Nanjing for Sydney, I explained to the cabin staff that my legs were extremely swollen due to a health issue (I was wearing surgical stockings). The cabin staff could not have been more helpful, they were great and went above and beyond to try to make me comfortable. I was very impressed by the service and attention I was given.
    There was plenty to choose from with the entertainment system and no complaints about the food which was on par with any other airline food I’ve had. I’d fly China Eatern again.

    Hoang

    from Canada - June 13, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I book a ticket for myself and my mother and a friend from Toronto to Vietnam with China Easton. I had something that came up in Vietnam so I couldn’t make it on that day so I told them if I could book another date to go back to Toronto it would cost me $1000 US for a new one-way ticket but it would take three weeks for a seat. I told them you would let your customer be stranded? but they didn’t care they say my ticket was on sale that’s why it cost that much The ticket was on sale for $790 but it end up cause me double$1500 each person. For the way back with another airline call Eva airline. I would never and ever go on this China Eastern Airlines again they are very horrible and they would leave their customer stranded to make more money for their company so I would not recommend any tickets that’s on sale it would cost you double. They are very bad at everything customer service food on the plane and the flight attendants don’t even speak English.

    Randy

    from United States - June 12, 2017

    Flew Economy

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    The only value China Eastern provides is their cheap price. Other than that, I would not fly this airline for international. Maybe a short domestic flight is okay but not long oversea trip. The food quality can be improved (expect Panda Express quality). The staff service was okay but rather incompetent compared to other competitions.

    I experienced anything from flight attendant missed serving our row to someone sitting next to me peeling and eating dried shrimp, shelves fly all over from the table down to the seat down to the floor. At first, I tried to let it pass but the smell become unbearable (imagine dried shrimp in an enclosed airplane for 12 hours). Complained to attendant but it wasn’t properly handled. Overall, a rather bizarre experience.

    In short, China Eastern is the definition of budget flight. Just like what one would expect from a budget hotel, this is that of airline.

    View all Reviews