Megan

    from United States - January 26, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    China Airlines lost my bag, they had in LAX for weeks, I called for weeks trying to get it sent to my final destination, after 20 days they eventually told me they had no record of me ever calling so the bag was sent to Taiwan and it got lost in transit to Taiwan.

    Anders

    from Sweden - January 18, 2017

    Flew Economy

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Cold, problem to get blankets. Not tasteful food. No salt and pepper extra. Only juice served with the meal.

    Joe

    from United States - December 7, 2016

    Flew Economy

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I was on a LONG flight 18 hours in total. When your on a long flight the on board entertainment is very important. This flight had 2 parts. The secound part there was NO VIDEO at all. I was very unhappy. On the first half of the trip there were only 4 or so english speaking movies. All of them were over 30 years old. So it was not really entertainment. There were a bunch of Chinese movies that I don’t find interesting at all because I don’t know what the the movie is about. I was so bored and unhappy. I started tipping the stewerdess with dollar bills to see what would happen. It was a little entertaining. Because she did not know what to do, She would say thank you and then turn red. That was my entertainment for the first 10 hours. NOT GOOD AT ALL

    The food was OK, The price to fly was really good. The service was good. I will not fly with this airline again.

    Maria

    from Australia - November 29, 2016

    Flew Economy

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I flew Melbourne to Christchurch return last month as I make this flight at least 2-3 times a year usually I never consider any other airlines than those I know however decided to take a chance and travel for the first time with China and I am so glad I did the experience was amazing I will continue to fly China airline whenever available
    Excellent value
    Excellent staff
    Cant recommend them enough!!!!!

    Peter

    from United States - July 19, 2016

    Flew Premium Economy

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Flew LAX-TPE-LAX. This was aboard their new livery of 777 in Premium Economy class. Gracious service throughout, only disappointment was smaller portions of food compared to EVA Air’s Premium Economy class, otherwise very close indeed between these top two airlines of Taiwan. Entertainment system is by far the BEST I’ve ever experienced, hands down. Even on 14 hour flight, you will NOT get Bored with their great selection of latest and classic movies, music, shows, etc. Gracious attentive service. Seat comfort is OK, but not 100% great. Excellent legroom because China Airlines’s new 777’s innovative seat recline does not affect your legroom even if passenger in front has their recline all the way back, this doesn’t affect you — so lots of legroom space!! Like I said, only letdown was smallish portion of food, but grade A in everything else. Prompt take off and arrival times both ways.

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